Customer Service Representative - Remote USA

About Colibri

Colibri is built around a people-first culture, and the company credits its shared values—Love, Joy, Boldness, Teamwork, and Curiosity—with helping drive success across the organization. These principles shape how the team works with customers, colleagues, and the wider community.

With a long track record in online professional education dating back to 2001, Colibri is recognized as an early leader in web-based learning. Its family of brands now serves major online education markets, supports more than 1 million customers each year, and brings together over 1,500 purpose-driven professionals.

Role Overview

In this remote customer support role, you will be on the front line helping customers and contributing to first-contact resolution in a fast-changing environment. The position involves a wide mix of service interactions, including sharing product details, clarifying policies, resolving technical issues, extending expired products, enrolling customers in courses, and guiding users through the website. The role is designed for someone who can create positive customer experiences and help build long-term loyalty.

What You'll Do

• Connect with customers by phone, email, or chat and provide timely support for questions or concerns.
• Develop rapport with customers and adapt your communication style to deliver a personalized service experience.
• Handle orders, refunds, and related service requests with accuracy and efficiency.
• Build and retain strong knowledge of the company’s products and services so you can assist customers effectively.
• Keep detailed and accurate records of customer conversations, requests, and completed transactions.
• Offer technical assistance and use quick, practical thinking to help anticipate customer needs.

Requirements

• High school diploma or an equivalent qualification.
• Previous experience in customer service is preferred.
• Comfort using Microsoft Office applications.
• Strong sense of responsibility, self-drive, and the ability to work well independently and with a team.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to learn new software quickly and manage multiple screens and browser tabs at once.

Remote Work Requirements

• A dependable internet connection at home.
• A private, quiet workspace free from distractions.

Equal Opportunity and Application Note

Colibri encourages candidates from all backgrounds and experiences to apply. The company recognizes that some applicants may hesitate to apply unless they meet every listed qualification, and it invites interested candidates to consider applying even if they do not match every requirement exactly. The organization states that it is committed to a diverse and inclusive workplace and values different perspectives and experiences.

AI in Hiring

The company may use artificial intelligence tools during parts of the hiring process, such as screening applications, reviewing resumes, analyzing responses, or flagging possible inconsistencies and verification signals from application materials. These tools support the recruiting team but do not replace human evaluation, and final hiring decisions are made by people. Applicants who want more information about how their data is processed can contact the company.