Customer Service Representative - Remote US - RAS

About the Company

Responsive Answering Service supports businesses across the United States with contact center and answering solutions. The team operates as an extension of each client’s business, aligning with their systems, workflows, and brand tone. With distributed teams, the company is able to provide flexible and scalable coverage while keeping service quality, dependability, and performance at the center of its work.

Role Overview

Responsive Answering is looking for a customer-oriented Customer Service Representative who enjoys working in a fast-moving remote environment. This is a full-time work-from-home role where you will manage a large volume of customer calls, share product and service details, follow established instructions and procedures, address complaints, and help build strong customer relationships through attentive listening and practical problem-solving.

Responsibilities

• Handle a large number of incoming customer calls efficiently.
• Apply company rules and procedures to manage calls in a professional manner.
• Support member engagement goals by working within departmental expectations.
• Deal with customer concerns and work toward issue resolution in line with company standards.
• Work across multiple applications at the same time in a busy environment.
• Communicate clearly and effectively in both spoken and written form.

Requirements

• High school diploma or GED is required.
• Previous experience in a customer service or representative role is preferred but not mandatory.
• Comfort with computers and prior use of CRM tools.
• Own a Windows computer and headset that meet the following specifications: Intel Core i3/i5 or AMD Ryzen 3/5 equivalent CPU, 8 GB RAM expandable to 16 GB, Windows 10 or 11, 250/500 GB storage preferably SSD, and ethernet connectivity support.
• Stable electricity and internet connection with at least 50 Mbps speed.
• Availability for a full-time schedule, with flexibility and reliability; evenings, weekends, and holidays are required because operations run 24/7/365, and split shifts may be assigned.
• Must be able to clear a background verification check.

Benefits

• Hourly pay in the range of $14 to $15.
• Paid training provided.
• Potential for career advancement in a growing organization.
• Entirely remote role.
• Health coverage available after 90 days for full-time staff.
• Paid time off for full-time employees.
• 401(k) plan with employer matching after one year of service.

Additional Information

This is a full-time remote position based in the United States. The business operates continuously, so the role may involve evenings, weekends, holidays, and possibly split shifts. Candidates should be prepared to work in a fast-paced setting and maintain reliable attendance and responsiveness.