Customer Service Representative - HCB Dunedin

About the Company

Bapcor Ltd is a major automotive aftermarket business across the Asia Pacific region, offering accessories, equipment, service, and solution-based support. Its portfolio includes well-known brands such as Burson, Autobarn, Midas, Truckline, Premier Auto Trade, and Baxters.

Beyond the automotive space, the company is a purpose-driven organisation led by people. The Melbourne-based corporate team contributes significantly to the direction and performance of the wider Bapcor Group.

By joining the team, you become part of a supportive business with more than 1,000 locations and over 5,000 people across Australia, New Zealand, and Thailand. Safety, inclusion, customers, products, and company values are central to the way the business operates.

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

Role Overview

This position is suited to someone with strong customer service ability, a full New Zealand driver’s licence, and an interest in batteries, power solutions, and trade customers. The HCB Technologies team is seeking a customer-focused professional who can provide fast, accurate, and practical support while helping customers choose the right battery solution, keeping orders on track, and contributing to sales growth across the branch.

This is a full-time onsite role, working Monday to Friday from 8:00 am to 5:00 pm.

Key Responsibilities

• Assist trade, wholesale, and retail customers in person and by phone.
• Guide customers toward the most suitable battery, charger, or power solution for their needs.
• Share precise details on products, pricing, stock availability, and order status.
• Pick, pack, and process customer orders with speed and accuracy.
• Support branch sales through follow-up calls, quotations, and customer check-ins.
• Look for opportunities to upsell, cross-sell, and suggest related products.
• Follow up on quotes, missed sales, lapsed customers, and open enquiries.
• Develop and maintain strong relationships with trade and commercial clients.
• Help maintain stock accuracy, inventory control, and general branch activity.
• Work with the branch team to achieve strong service, sales, and margin results.

Requirements

• Previous customer service experience, ideally in automotive, trade, wholesale, parts, industrial, or technical sales environments.
• Interest in automotive batteries, vehicles, electrical products, or practical trade-based solutions.
• Clear communication skills and confidence when dealing with customers in person and over the phone.
• Basic computer knowledge, with Excel skills considered an advantage.
• Strong accuracy, attention to detail, and a disciplined approach to following processes.
• A proactive sales mindset with confidence in quote follow-up, customer calling, and opportunity spotting.
• Ability to perform well in a busy environment while maintaining accuracy.
• A collaborative, team-oriented attitude.
• A full New Zealand driver’s licence.
• Battery knowledge is helpful but not mandatory; training can be provided for the technical aspects if you bring the right attitude and willingness to learn.

Additional Information

HCB Technologies is a well-established provider of batteries and stored energy solutions throughout New Zealand, supporting customers in automotive, commercial, marine, industrial, and specialist battery applications.

Perks and Benefits

• Enjoy your birthday off each year.
• Receive one paid volunteer day every year.
• Start the day with complimentary breakfast.
• Access a competitive salary plus performance incentives.
• Take advantage of generous product discounts.
• Work within a flat structure alongside senior leaders.
• Explore career growth opportunities through the wider Bapcor group across New Zealand, Australia, and Southeast Asia.

Inclusion and Accessibility

The company is committed to an inclusive hiring process and welcomes applicants of all ages, cultures, gender identities, abilities, and backgrounds. The recruitment experience is intended to be fair, unbiased, and accessible. Reasonable accommodation requests for the application process can be directed to the company email provided in the source listing.