Customer Service - Order Processing Executive

About Food Specialities Limited

Food Specialities Limited (FSL) is a premier supplier of beverages and food ingredients across the Middle East and Africa. Rooted in entrepreneurial family values, FSL fosters a culture that emphasizes holistic employee well-being, internal growth opportunities, and a flexible, results-driven work environment. Our team comprises dedicated professionals, each an expert in their respective area.

Job Overview

The Customer Service - Order Processing Executive oversees the entire workflow of order processing, starting from initial client engagement through to final delivery. This role demands close coordination with customers, suppliers, sales, and logistics departments to guarantee prompt and accurate order fulfillment.

Key Duties

• Promptly acknowledge and accurately document incoming inquiries.
• Sort sales enquiries for immediate action or future handling, coordinating with the sales team accordingly.
• Solicit quotations and send proforma invoices to customers.
• Create purchase orders in collaboration with the sales department.
• Manage communication between suppliers and customers during order processing.
• Work alongside logistics to ensure orders are delivered on schedule.
• Conduct payment follow-ups with clients.
• Coordinate with logistics to monitor stock availability and maintain reorder thresholds.
• Keep sales managers informed about order progress, stock status, and challenges.
• Send product samples as requested and gather evaluation feedback.
• Handle customer complaints professionally and escalate critical issues to management when needed.
• Generate back-office sales reports as needed.

Candidate Requirements

• Preferably holds a degree in Commerce, Business Management, or International Trade Business.
• Possesses 3 to 4 years of relevant experience in the UAE or GCC region.
• Background in customer service or sales coordination within a B2B environment.
• Familiarity with re-invoicing, payment terms, and import/export procedures.
• Proficient with MS Office tools, including advanced Excel functions (Vlookup, Pivot Tables), Word, PowerPoint, and Outlook.
• Experience working with ERP systems and CRM software.
• Fluent communication skills in both English and Arabic are mandatory.
• Strong organizational skills, attention to detail, and effective follow-up capabilities.

What We Provide

• A competitive remuneration package with comprehensive benefits.
• An inclusive and collaborative culture that appreciates diversity and encourages innovation.
• Additional advantages such as flexible working arrangements and wellness initiatives.