Job description

Role Overview

EFICYENT is hiring a customer-oriented and self-driven Customer Service Executive to support its remote team in the United Arab Emirates. This position focuses on assisting customers, addressing issues efficiently, and delivering a consistently positive service experience through clear and professional communication.

What You’ll Do

Handle customer questions and requests via phone, email, and digital messaging channels
Share correct details about products, services, and internal procedures
Manage complaints and service concerns in a calm, professional manner
Keep customer information and support logs accurate and up to date
Check back with customers to confirm their issues have been solved and they are satisfied
Work with other internal teams to meet customer needs
Spot repeated customer problems and share suggestions for improvement
Uphold service quality expectations and support standards
Refer complex matters to senior colleagues when needed

Requirements

A bachelor’s qualification in Business Administration, Communication, or a similar subject is preferred
0 to 4 years of experience in customer support or a related role; fresh graduates may also apply
Strong speaking and writing skills in English
Good interpersonal skills and the ability to solve problems effectively
Comfortable handling customer interactions in a professional way
Familiarity with CRM tools and customer service workflows at a basic level
Able to perform independently while working remotely

Preferred Skills

Experience using customer relationship management systems
Ability to communicate in more than one language

Additional Information

This role is based in the United Arab Emirates and is offered on a full-time remote basis.