Customer Service Executive

About the Role

Morgan McKinley is seeking a Customer Service Executive to join a thriving financial services organization in Dublin. This role offers a fantastic chance for a customer-centric individual to become part of a new Customer Service Team, operating in a dynamic and supportive setting.

Key Responsibilities

• Oversee daily account administration and analyze customer communications to determine necessary actions.
• Manage incoming and outgoing customer calls concerning loan account servicing.
• Research customer inquiries and negotiate suitable resolutions at the account level.
• Collaborate with internal teams to gather and expedite necessary information.
• Perform general loan administration duties, such as issuing mortgage and redemption statements, and handling customer correspondence.
• Ensure all customer records are kept accurate and current after every interaction.
• Adhere to established operational metrics, service level agreements, and performance goals.
• Identify, document, and escalate any errors or complaints to ensure a positive customer experience.
• Guarantee all tasks are executed in compliance with company policies, controls, and regulatory mandates.

Skills and Experience Required

• Prior experience in customer service, a contact centre, or the financial services sector is advantageous but not mandatory.
• Excellent communication and interpersonal abilities, with a strong emphasis on customer satisfaction.
• Proficiency in managing tasks efficiently in a high-volume, fast-paced setting with strict deadlines.
• Keen attention to detail coupled with robust organizational and multitasking capabilities.
• Computer proficiency and the aptitude to rapidly acquire proficiency with new systems and procedures.
• Capacity to work autonomously while contributing effectively to team goals.
• A results-oriented approach with a proactive and problem-solving attitude.
• Dedication to achieving superior customer outcomes and upholding compliance standards consistently.

Additional Information

This is a contract position based in Dublin, County Dublin, Ireland.