Customer Service Claims Representative (Unlicensed)

About the role

This position is part of a member-focused claims contact center supporting Auto and Property First Notice of Loss (FNOL) activity. The role is based in Tampa, Florida, and is designed for someone who wants to build a career in claims service. The organization offers a structured, fully paid four-month training program that covers learning materials, licensing expenses, instructor-led sessions, hands-on practice, and e-learning. New training classes begin every month starting in July 2026.

The company emphasizes service to members, especially the military community and their families, and values honesty, integrity, loyalty, and service in everyday work. Active-duty military spouses may have access to remote or hybrid flexibility depending on policy and business needs. Military veterans and spouses are strongly encouraged to apply. Relocation support is not provided.

During the first six months, the role is primarily office-based in the Tampa Commerce Park location. After that period, there may be an opportunity to work offsite two days per week.

What you will do

• Collect the information needed to open a First Notice of Loss and support the early stages of claim investigation.
• Set up appropriate services and take the claim as far forward as possible within the scope of the role.
• Prepare loss reports, confirm or verify coverage when appropriate, and start the most suitable damage assessment process for file handling.
• Answer questions about the claims process and explain the next steps clearly so members know what to expect.
• Handle status updates efficiently and transfer matters to the assigned adjuster when needed.
• Work in a fast-moving, high-volume contact center handling consecutive calls and multiple systems while maintaining a positive member experience across channels.
• Manage time carefully by following the assigned schedule closely and minimizing non-productive time.
• Use coaching and team collaboration to keep improving performance and service quality.
• Support surge periods and catastrophe response operations, including required on-call dates and possible evening, weekend, or holiday work outside standard hours.
• When necessary, arrange emergency services for specific claims.
• May need to travel on short notice for catastrophe deployment assignments.
• Handle a range of claim notices and inquiries, including more complex cases, and take on additional duties as business needs require.
• Identify, monitor, and control risks tied to business activities in line with compliance and risk procedures.

Requirements

• High school diploma or GED.
• Up to one year of experience in customer service or military service.
• Strong active listening skills, along with clear, professional, and empathetic verbal and written communication.
• Ability to prioritize tasks and manage multiple responsibilities while working across several business applications.
• Good interpersonal skills and the ability to work effectively in a fast-paced team environment.
• Successful completion of a job-related assessment may be required.
• Ability to obtain and maintain an insurance adjuster license within 90 days and within 3 attempts, if required by the assignment; the employer covers the materials and licensing fees.

Additional information

Work schedules vary based on business needs and may include nights and weekends. Shifts scheduled between 6:00 p.m. and 7:00 a.m. on weekdays, or between 6:00 p.m. Friday and 7:00 a.m. Monday, are eligible for shift premium pay. The position may also require mandatory on-call dates and work during evenings, weekends, or holidays during surge events or catastrophe response. Some assignments may involve emergency service coordination and short-notice travel for catastrophe deployment.

The hiring range for this role is $43,750 to $44,750 per year. Employees may also qualify for pay incentives based on company and individual performance, at the discretion of the board. The role includes access to a broad benefits package such as medical, dental, and vision coverage; 401(k); pension; life insurance; parental benefits; adoption assistance; paid time off and paid holidays; 16 paid volunteer hours; wellness programs; and continuing education support.

Applications are reviewed on an ongoing basis until the position is filled.

Equal opportunity

All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.