Customer Service & Cashier

Role Overview

The Customer Service & Cashier role at Grand Mills in Abu Dhabi focuses on managing the full flow of external warehouse activity in line with company policies. The position combines customer interaction, cash handling, stock control, and support for warehouse and store operations.

What You’ll Do

• Accept, check, and place animal feed items into storage according to company standards.
• Keep inventory data accurate and carry out routine stock verification.
• Respond to queries from customers and the sales team, share product details, and help with order processing.
• Handle checkout transactions and keep cash register records precise and up to date.
• Work with main warehouses to make sure stock is replenished on time.
• Keep the outlet neat, organized, and sufficiently stocked.
• Support loading, unloading, and delivery coordination when required.
• Deal with customer concerns calmly, professionally, and effectively.
• Follow Good Warehouse Practices to ensure products are handled and stored correctly.
• Comply with Health, Safety, and Environment rules to maintain a safe and compliant workplace.
• Prepare and submit daily sales and inventory reports as needed.
• Remain flexible for shifts that may extend beyond the standard 10-hour schedule; eligible overtime will be paid.
• Be available for public holidays, Ramadan hours, and both split and continuous shifts, depending on business needs.
• Take part in monthly, quarterly, and annual stock counts.
• Maintain a neat, professional appearance at work.
• Show teamwork, a positive approach, and attend required training and meetings.
• Be prepared to relocate once or twice per year as part of duty rotation between Agrivita Stores in remote locations across AE & AIN, NE, and WR.

What We’re Looking For

The ideal candidate has a bachelor’s degree or diploma in any discipline and brings 3 to 4 years of experience in storekeeping, retail, or customer service. Practical exposure to animal feed products is considered an advantage. Strong communication, interpersonal ability, and confidence with basic computer tools, billing systems, and inventory software are important. Familiarity with Good Warehouse Practices and Health, Safety, and Environment standards will be an added plus. The role also requires accuracy, initiative, and a willingness to work flexible hours, including overtime and public holidays.

Skills & Knowledge

Useful knowledge for this role includes Excel, MS Word, MS Access, basic accounting, and ERP systems.

About Agthia

Agthia Group is a major food and beverage company headquartered in Abu Dhabi with a broad international presence. The business operates across several countries and markets a portfolio of more than 35 well-known brands in categories such as Water & Food, Snacking, Protein & Frozen, and Agri-Business. The company places sustainability and innovation at the center of its growth and supports a diverse workforce with learning and development opportunities, collaboration, and a competitive benefits package.

Additional Information

Location: Grand Mills, Abu Dhabi. Working conditions include a standard 10-hour shift with possible overtime, public holiday duty, Ramadan schedules, and both split and single shifts based on operational requirements. The role may also involve relocation once or twice each year as part of rotation between remote Agrivita Stores in AE & AIN, NE, and WR.