Customer Service Assistant
MMI - Maritime and Mercantile International
Dubai, United Arab Emirates · Full Time
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- Experience
- 1–2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- High School Diploma or equivalent
- Eligibility
- Enthusiastic, reliable candidates with strong communication skills, a customer-first attitude, and the ability to work flexible hours, including evenings, weekends, and holidays. Applicants should be comfortable with teamwork, organization, and physically active store duties.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Maritime & Mercantile International (MMI) and Emirates Leisure Retail (ELR) are subsidiaries of the Emirates Group and are known for delivering high-quality service and memorable customer experiences. MMI is a major global beverage distributor and retailer with operations across more than 30 countries, offering a broad range of wines, spirits, and specialty beverages through an extensive network. ELR manages more than 300 outlets around the world, including well-known brands such as Costa Coffee UAE and Pret A Manger.
Role Purpose
The role is focused on delivering excellent customer support in-store by helping shoppers, sharing product details, replenishing merchandise, processing sales, and keeping the outlet clean, organized, and customer-friendly. The aim is to maintain strong customer satisfaction while supporting overall sales results.
Key Responsibilities
- Welcome customers warmly, answer product-related questions, and suggest suitable items to improve the shopping experience.
- Recommend and promote products when appropriate to help the store achieve sales goals.
- Restock shelves, arrange product displays, and make sure items are priced and labelled accurately.
- Keep the store neat, safe, and inviting by cleaning and organizing the sales area on a regular basis.
- Support stock counting, inventory activities, and the receipt and unpacking of new deliveries.
- Participate in training sessions to improve product knowledge and develop professional skills while contributing to store growth.
- Work closely with team members to keep daily operations running smoothly and support overall store success.
Requirements
- Prior experience using a cash register and point-of-sale system is required.
- A High School Diploma or an equivalent qualification is needed.
- At least 1 to 2 years of experience in retail or customer service is expected.
- Ability to manage customer concerns and stay effective under pressure.
- Strong merchandising and visual presentation abilities.
- Physical fitness to lift and move heavy boxes as part of routine work.
Additional Information
This position suits energetic, dependable people who enjoy working in a supportive environment and are committed to great service. Strong communication skills, a proactive mindset, good organization, and a desire to help drive sales are important. Teamwork is highly valued, along with a positive attitude toward building a respectful and encouraging workplace.
Working Hours
The role requires flexible working hours, including evenings, weekends, and public holidays.
Why Join Us
This opportunity offers more than a job in hospitality and retail—it offers the chance to learn, grow, and contribute to a team built on honesty, excellence, respect, and opportunity. The environment is welcoming and suited to people who want to build a career while gaining new experiences every day.
How to Apply
Submit your application through the application button provided.