Customer Service Agent (Driver)

Role overview

This position focuses on the safe, punctual loading, transport, and unloading of grocery orders so deliveries arrive within agreed timeframes. A key part of the job is delivering excellent service while making sure customers’ property is never damaged. The role also involves using sign-on-glass technology for every delivery, taking responsibility for safety, health and environment duties in line with policy, and completing pre-shift vehicle checks while keeping the vehicle clean inside and out.

Important recruitment note

To help maintain a safe workplace, shortlisted candidates should expect to complete a pre-employment medical assessment as part of hiring.

What you will do

• Provide a consistently high level of customer care
• Handle challenging customer interactions calmly and professionally
• Communicate clearly in both spoken and written form
• Build positive working relationships through strong interpersonal skills
• Work independently with minimal supervision
• Maintain a professional and presentable appearance
• Stay effective in a busy environment while managing multiple priorities
• Hold a current full driver’s licence

What you will bring

• Real enthusiasm for food and shopping
• A strong customer-first mindset
• A team-oriented approach and willingness to grow with others
• Adaptability and openness to change
• Reliability and a readiness to work

What you can expect

• Access to team discounts across Woolworths Group brands, plus a rewards program designed to recognise and encourage purpose-led work
• Wellbeing support, including 24/7 access to the Sonder app
• A progressive leave policy offering extra flexibility for what matters most to you

Additional information

This is a permanent role with an immediate start. The team environment is described as supportive and inclusive, and the position comes with stability, attractive team benefits, and potential career pathways.

About the employer

Woolworths Group is a large organisation with more than 200,000 people working together toward a shared purpose: creating better experiences for a better tomorrow. The business serves more than 24 million customers each week and supports a culture that encourages fresh ideas, brave commitments, genuine care, flexibility, and career growth.

Inclusion statement

The company values diversity, equity, inclusion and belonging, and aims to provide a workplace where everyone feels they belong, can be themselves, and can reach their full potential. Candidates are encouraged to apply and may request adjustments during the hiring process.