Customer Experience Specialist

Role overview

This position is for a customer experience specialist to help strengthen customer engagement, improve awareness of the organization’s offerings, and support customer loyalty. The role sits at the center of the customer journey, from first online contact through in-person visits and continued interactions afterward.

How the role contributes

The customer experience team acts as the public-facing voice and face of the business. In this role, you will serve as an initial point of contact for both new and existing customers, connect client needs with available solutions, and work closely with internal teams to improve service quality, brand visibility, and the overall customer journey.

Working arrangement

This is a non-seasonal, fixed-weekly schedule position requiring 30 to 40 hours per week. Compensation is structured as a base pay model with a sales commission plan.

Key duties

• Monitor customer interactions and engagement across both digital and in-person channels.
• Partner with internal teams to identify process gaps, improve products and services, and share market insights.
• Support marketing and sales efforts by communicating new services, memberships, promotions, and products to customers.
• Anticipate customer needs and take action to maintain positive relationships and experiences.
• Reply to customer questions quickly and effectively through phone, text, email, social platforms, chat tools, and face-to-face communication.
• Review customer feedback on product lines and new launches, then prepare summaries and reports.
• Record customer interactions, concerns, compliments, and complaints, and keep internal processes well documented.
• Maintain accurate CRM records and ensure customer data stays clean and up to date.
• Help ensure every guest and participant has a great camp experience.

Candidate fit

Applicants should be upbeat, eager to learn, team-oriented, and committed to delivering strong customer service. The employer is looking for someone who enjoys making a positive impact, brings energy to the role, and aligns with values around confidence, empowerment, responsibility, and genuine care for people and animals.

Additional qualifications

Successful candidates should bring reliable transportation, strong time management, excellent interpersonal skills, a customer-first mindset, solid organization, and strong communication, collaboration, and problem-solving abilities.

Important note

This opportunity is marked as closed in the source information.

Core values

The organization emphasizes confidence, empowerment, responsibility, and making the most of life. It also highlights respect for animals and believes they can inspire joy and self-understanding.