Customer Advisor - TradePoint - ROI
Waterford, County Waterford, Ireland · Contract
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- Experience
- Any
- Salary
- EUR 15 – EUR 18 / hour
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Open to candidates who are able to work full time in Waterford on a rota that includes weekends, evenings, and bank holidays, and who can support trade customers in an in-store environment.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
B&Q Waterford is hiring a TradePoint Customer Advisor to support trade members and help them find the right products and services. The role is based in-store and involves building strong customer relationships, understanding business needs, and delivering a helpful, knowledgeable experience at the TradePoint counter.
This is a full-time position of 36.75 hours per week on a permanent contract. Working shifts can fall any day from Monday to Sunday, between 7:00am and 10:00pm. The pay is based on an hourly rate of €15.45, with Sunday hours paid at €18.75 per hour.
What you’ll do
- Serve as a key contact at the TradePoint counter for trade customers.
- Speak with members to understand their business and what they need.
- Recommend suitable products and services based on customer conversations.
- Help trade members get good value through promotions and the trade loyalty scheme.
- Work closely with colleagues and contribute as a team player.
- Adapt your approach to different customers and situations.
- Continue developing your skills through training and learning from others.
What the company is looking for
The ideal candidate is a confident communicator who works well with both customers and colleagues. You should be comfortable building relationships, spotting opportunities for new business, and supporting trade customers in a friendly, practical way. Flexibility is important, as the rota includes weekends, evenings, and bank holidays.
Benefits and culture
You’ll be joining a team that values inclusion, diversity, and a sense of belonging. The business aims to reflect the communities it serves and offers support networks for colleagues and allies.
The benefits package includes a competitive salary, an award-winning pension scheme, 7 weeks of holiday including bank holidays, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. Generous breaks are also provided so you can stay refreshed and work at your best.
Application support
If you need adjustments during the application or interview process, you can contact recruitment@b-and-q.co.uk for support.