Custodian

Position overview

MCI is a rapidly expanding technology-enabled business services organization with operations across several countries. The company provides customer experience, business process outsourcing, and cloud-based anything-as-a-service solutions to clients in industries such as healthcare, retail, government, education, telecom, technology, e-commerce, and financial services.

The organization is focused on creating an environment where people can build long-term careers, keep learning, and contribute to a growing global business.

This opening is for a Custodian who will help maintain a clean, safe, and well-kept workplace for employees and clients. The role includes cleaning the contact center, restrooms, and office spaces, handling basic building upkeep, supporting project cleaning, and taking on other cleanliness-related needs as they arise. The main goal is to make sure the facility leaves a strong impression through its cleanliness and condition.

Responsibilities

• Keep high-traffic and shared spaces sanitized.
• Remove trash from the building and empty waste containers every day.
• Dust furniture and other surfaces on a weekly basis.
• Clean and polish stainless-steel surfaces and entrance glass daily.
• Dust, mop, and vacuum floors each day.
• Perform a thorough wet mop of hallway and public-area floors every week.
• Replace light bulbs when needed.
• Collect litter and sweep exterior entrances.
• Clean restrooms and wet mop restroom floors.
• Disinfect restroom surfaces and fixtures daily.
• Restock soap, tissue, and paper towels in restrooms.
• Respond to urgent restoration or cleaning needs, including working alternate hours when required.
• Move, assemble, and maintain office furniture.
• Support IT Desktop Support by moving computers for new setups.
• Hang pictures, posters, and other wall items as needed.
• Look for ways to improve cleanliness, appearance, and overall facility operations.

Work expectations

This role involves frequent bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling, and repetitive movements. The position requires safe handling of items weighing 50 lbs or more on a repeated basis, and standing for up to 100% of the shift.

Candidate profile

This is an entry-level position with very few formal requirements. The ideal candidate can follow direction, stay self-motivated, and maintain respectful, effective working relationships.

Requirements

• Dependable and willing to learn new skills.
• Comfortable interacting with people and helping resolve concerns.
• Able to manage multiple tasks in a busy environment.
• Strong professional communication and customer service skills.
• Uses tact, sound judgment, honesty, and responsibility when working with others.
• High school diploma or equivalent.
• Basic computer literacy.
• Able to read, speak, and understand English for chemical use and workplace communication.
• Janitorial or maintenance experience is preferred but not mandatory.

Conditions of employment

Applicants must be authorized to work in the country where the role is based. Depending on the program and location, the offer may also depend on passing a Level II background check and/or security investigation with fingerprinting, as well as a drug screening.

Compensation and benefits

Starting pay is based on experience. MCI offers competitive compensation and a range of benefits and incentives.

• PTO and paid holidays.
• Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, dream vacations, and sometimes cars.
• Medical, dental, and vision coverage for full-time employees after 60 days; MEC medical plans available to all employees after 30 days, with options varying by location.
• Retirement savings programs where available.
• Short-term disability coverage.
• Life insurance options.
• Supplemental accident and critical illness insurance.
• Internal promotion and career advancement opportunities.
• Paid training.
• Team-oriented and engaging work culture.
• Casual dress code.

Physical requirements

The role is based in a professional office setting. The employee may spend long periods sitting or standing while using a computer and telephone headset, and will regularly use office equipment such as a phone, copier, and printer. The job may also require moving around the office, reaching in any direction, lifting or moving objects, and applying force up to 40 lbs.

Reasonable accommodation

In line with the ADA, reasonable accommodations may be provided to qualified applicants or employees with disabilities unless doing so would create undue hardship. Requests should be directed to Human Resources.

Diversity and equal opportunity

MCI and its affiliates are committed to a workplace that values differences and operates without discrimination. Employment decisions are based on merit and qualifications. The company does not tolerate discrimination or harassment and considers qualified applicants with criminal histories in accordance with local and federal requirements.

About MCI

MCI provides customer contact services, outsourcing solutions, staff augmentation, and IT services through a variety of operating companies and brands. The organization has grown significantly over time and operates multiple service delivery facilities across different regions.

The company continues to expand through digital modernization and offers a broad portfolio that includes contact center solutions, customer service, IT services, business process management, claims processing, collections, software development, managed services, and other technology services.