CS Lawyer

Role overview

Ryanair is hiring a Customer Service Lawyer to join its growing legal team in Dublin, supporting a major airline operation that is planning substantial expansion over the next decade. The role is focused on protecting the company’s interests while helping ensure compliance with EU Regulation 261/2004 and related passenger rights obligations.

This opportunity suits someone who is energetic, self-driven, and comfortable working in a fast-moving environment where practical problem-solving and legal judgement are essential.

What the role involves

The position supports the Customer Service Legal team and wider business with the legal handling of disruption-related claims across the jurisdictions in which the airline operates. It combines litigation support, regulatory interaction, evidence management, stakeholder coordination, and process improvement.

Key responsibilities

• Support the handling of litigation matters across all jurisdictions where the company operates.
• Where needed, attend court hearings and represent the business in proceedings.
• Contribute to dispute resolution and litigation strategy discussions.
• Work alongside external counsel in different markets.
• Engage with National Enforcement Bodies and other regulators.
• Keep track of passenger-rights rules and relevant EU and national laws, then share updates with the team.
• Respond to legal queries and escalations from internal teams, external partners, and legal authorities.
• Assist Customer Service Agents dealing with legal claims.
• Monitor compliance with internal procedures and litigation policies.
• Help prepare and deliver legal training for Customer Service Agents and internal legal/regulatory teams.
• Coordinate evidence gathering for flight disruption matters with the Operations team.
• Handle a large flow of requests for instructions, information, and supporting evidence.
• Build and maintain productive working relationships with internal and external stakeholders.
• Identify process improvements and take responsibility for helping put them into practice.
• Carry out additional duties as needed in a high-pressure, dynamic setting.

Requirements

• Formal legal qualifications are required.
• Strong practical experience in EU261 and consumer law is important.
• Prior litigation experience is needed.
• Willingness to travel when required.
• Strong legal drafting and writing ability.
• A proactive mindset with a solution-focused approach.
• Ability to work independently and determine the next actions without close supervision.
• Good knowledge of consumer-protection law, especially at European level.
• Capacity to learn quickly, take initiative, and manage a varied workload within strict legal deadlines.
• Excellent organisational, planning, record-keeping, and communication skills.
• Full professional fluency in written and spoken English is essential.
• Additional European languages would be an advantage.

Benefits

• Competitive compensation package.
• Discounted, unlimited travel to more than 250 destinations.
• Death-in-service cover worth up to twice the annual base salary.
• 20 days of annual leave, rising to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option to take up to 5 extra unpaid leave days each year.
• Cycle-to-work scheme.
• Strong opportunities for career growth and progression.

Additional information

The role is based in the Dublin office.

Business unit: Office

Division: Customer Service

The working environment is described as fast-paced and highly dynamic, with regular cross-functional and external stakeholder contact. The role also offers exposure to strategic decision-making within a multicultural setting.