Courier

About the Role

DHL Express is seeking a motivated and customer-focused Courier to join their team at the Bristol Service Centre. This permanent, full-time, onsite position involves delivering and collecting shipments, ensuring exceptional customer experiences and representing the DHL brand with professionalism. The role requires independent work in a fast-paced, time-critical environment, with opportunities for career progression within a global logistics leader.

Responsibilities

• Execute timely deliveries and collections according to customer expectations and service level agreements.
• Serve as a professional representative of DHL, consistently providing high-quality customer service.
• Cultivate strong customer relationships and identify avenues for business support.
• Maintain a consistently positive, proactive, and customer-centric attitude.
• Strategize and prioritize daily routes to ensure all delivery and collection commitments are met punctually.
• Flexibly adjust routes and work plans in response to evolving operational demands.
• Operate effectively under pressure to meet stringent deadlines and service obligations.
• Uphold high standards of accuracy, organization, and meticulous attention to detail.
• Conduct thorough vehicle inspections and ensure the safe loading, handling, and transit of all shipments.
• Accurately log working and driving hours in compliance with all relevant regulations.
• Adhere strictly to all DHL policies, operational procedures, and security protocols.
• Manage shipments of diverse sizes and weights, following established manual handling guidelines.
• Ensure precise completion of all required documentation and data capture processes.

Requirements

• Proven experience in a customer-facing role or delivery capacity; multi-drop delivery experience is a significant advantage.
• Proficiency in route planning and a strong understanding of local geography.
• Excellent communication and effective problem-solving capabilities.
• Physical capability to meet the demands of the role, including handling varying shipment weights.
• Possession of a valid full UK driving licence.
• Readiness to obtain or current possession of a digital tachograph card.
• Demonstrated ability to manage workload independently, with a strong sense of dependability and organization.
• Capacity to perform well under pressure and adapt swiftly to shifting priorities.
• Effective interpersonal skills for building rapport with customers and colleagues.
• Alignment with DHL's core values: Can Do, Passion, Speed, and Right First Time.

Perks

• A pivotal frontline position representing a leading global logistics company.
• The chance to work autonomously while contributing to a high-achieving team.
• Exposure to dynamic, time-sensitive operational environments.
• Opportunities for professional development and a clear path for career advancement within DHL.

Eligibility

Individuals who are customer-focused, adaptable, and committed to delivering excellence daily are encouraged to apply. A full UK driving licence is mandatory. Willingness to obtain a digital tachograph card is required.

Education Required

Not specified