Country Training and Development Lead

Role overview

Nexture Hospitality Group is expanding its hospitality portfolio across several hotel segments, combining branded and independent properties. The company’s focus is on improving asset performance through strong operations, smart commercial decision-making, and memorable guest experiences.

They are looking for a seasoned learning and development professional to lead recruitment support, onboarding, training, and capability-building for hotel-based teams across Nigeria.

This position is responsible for creating and rolling out a country-wide learning strategy that strengthens employee performance, raises service quality, and supports operational goals across all properties. The role works closely with hotel leadership to help build a capable workforce that reflects the organization’s service, commercial, and cultural expectations.

Training strategy and implementation

• Build and deliver a national learning and development plan for all hotels in the portfolio.
• Create consistent onboarding programmes for every hotel role.
• Develop competency models that reflect operational and brand expectations.
• Maintain a uniform standard of training delivery across all sites.

Learning and development programmes

• Design and run training sessions covering guest service, departmental operations, leadership growth, and mandatory compliance topics.
• Spot skills gaps and introduce focused development actions to address them.
• Use a mix of classroom-based, virtual, and digital learning methods.

Talent development and succession planning

• Support internal growth pathways and employee mobility across the business.
• Identify high-potential staff and help create succession plans.
• Work with General Managers to strengthen leadership pipelines.

Recruitment and onboarding support

• Guide hotel teams on recruitment practices and hiring standards.
• Ensure onboarding for new employees is structured, effective, and engaging.
• Promote the employer brand and sound talent acquisition practices.

Performance and capability building

• Align learning initiatives with business performance outcomes alongside operations teams.
• Track training impact using KPIs and operational results.
• Encourage a workplace culture centered on continuous learning and service excellence.

Standards, compliance, and quality assurance

• Make sure training programmes reflect brand requirements where applicable.
• Oversee compliance with internal and legal training obligations.
• Carry out training audits and quality reviews across properties.

Leadership and stakeholder engagement

• Partner with General Managers, HR teams, and department heads on development priorities.
• Serve as the business lead for training and development expertise.
• Coach and guide hotel leadership teams as needed.

Qualifications and experience

A bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a closely related discipline is preferred.

The role requires at least 5 years of experience in hospitality training and development. Experience across multiple hotels or locations is preferred, along with a solid understanding of hotel operations and frontline service training. Candidates should also have a track record of building and implementing learning and development frameworks.

Technical skills

• Training needs assessment and programme design
• Learning management systems
• Adult learning methodology
• Hospitality service standards
• Performance management systems
• Recruitment and onboarding workflows
• Microsoft Excel, PowerPoint, and Word

Competencies

• Leadership and influence
• Clear communication and presentation
• Coaching and mentoring
• Strategic planning
• Project coordination
• Stakeholder management
• Cultural sensitivity and adaptability

Key performance indicators

• Portfolio-wide training completion rates
• Improvement in employee performance outcomes
• Guest satisfaction and service score gains
• Retention and turnover performance
• Strength of internal promotion and succession pipelines
• Compliance with mandatory learning requirements

Why this role stands out

• Opportunity to influence people and culture strategy across a growing hospitality business
• Exposure to both branded and independent hotel environments
• A visible leadership role with impact across Nigeria
• A collaborative and entrepreneurial work culture
• Potential for career growth within an expanding organisation
• Competitive pay and benefits package

Work arrangement

This is a hybrid role covering hotels and remote work. The listed location is Abuja, Federal Capital Territory, Nigeria.