Coordinator, Ticket Sales & Service Operations

Role overview

This position sits within the Ticket Sales & Service department and supports the Vice President, Ticket Sales & Service. The Coordinator, Ticket Sales & Service Operations helps plan and deliver sales activations, campaigns, promotional efforts, hospitality functions, and concierge package execution. The role also partners with multiple internal teams on major game-day programs and handles a range of administrative responsibilities that require strong coordination and communication.

Key responsibilities

• Support the Padres’ core values by emphasizing communication, collaboration, innovation, accountability, integrity, effort, and results.
• Provide direct administrative assistance to the VP of Ticket Sales & Service and the broader sales and service leadership group.
• Draft and prepare department communications and materials for internal and external use, such as letters, collateral, mass mailers, email campaigns, event invitations, and promotional flyers.
• Assist with ticket distribution and client gift mailing.
• Help plan, coordinate, and run client-facing events at Petco Park and at off-site venues, including sales events, client events, seminars, conferences, and trade shows.
• Partner with Ticket Sales, Ballpark Operations, and the Concessionaire team to maintain game-day facility reports and homestand production notes.
• Coordinate pre-order suite food and beverage catering communication.
• Manage special requests such as branded giveaway items, pregame activities, signage, décor, and field visit arrangements.
• Oversee placement of programs and signage for groups, suites, and ballpark facilities.
• Help set up distribution and check-in tables for events.
• Support fan experiences, pregame events, office duties, promotional pack redemption, membership fulfillment, and in-seat deliveries.
• Coordinate scoreboard welcome messages.
• Assist with the planning and execution of large game-day events and contract completion.
• Prepare event orders and production notes so that requirements are clearly documented and delivered as planned.
• Use the organization’s CRM platform to log sales activity and manage accounts when needed.
• Take on additional duties as assigned.

Required qualifications

• Comfort using common business software, including Word, Excel, Outlook, CRM tools, and other systems, with the ability to learn new programs quickly.
• Strong written and verbal communication skills and the ability to work productively and respectfully with others.
• Excellent organization and time-management abilities, with the capacity to juggle detailed work, multiple projects, and tight deadlines.
• Professional judgment, discretion, integrity, and a strong sense of accountability.
• Reliable attendance, punctuality, and consistency.
• Bilingual English/Spanish ability is an added advantage.
• Must be 18 years of age or older at the start of employment.
• High school diploma or GED required; some college coursework is preferred.
• At least 1–2 years of experience in a relevant field.
• Availability to work Padres home games and other special events, including weekends, evenings, and holidays.
• Ability to move throughout the ballpark for extended periods during games and events and lift or carry up to 25 pounds.
• Successful completion of all post-offer, pre-employment checks, including a background check, is required.

Compensation and benefits

The California pay transparency information for this role states a base hourly wage of $21.14. Overtime may apply where eligible. Final pay may depend on experience, education, job-related skills, and other relevant hiring factors.

Benefits mentioned include medical, dental, vision, a 401(k) with employer match and automatic Safe Harbor contribution, basic life insurance with optional supplemental coverage, pet insurance, generous PTO and holiday time, paid employee parking, onsite barista service, complimentary game tickets for home games, onsite experiences, ballpark food and retail discounts, work-from-home Fridays during the off-season and while the team is on the road, and a smart-casual dress code. All benefits are subject to eligibility and official plan terms.

Equal opportunity and culture

The organization states that it is an equal opportunity employer and is committed to building a diverse, inclusive workplace. Candidates from all backgrounds are encouraged to apply, including those who may not meet every listed qualification but bring enthusiasm and transferable skills.

Employment details

Department: Ticket Sales & Service. Reporting to: Vice President, Ticket Sales & Service. Status listed in the source: Full-Time; Non-Exempt. Work location: San Diego, CA. The posting also identifies the employment type as part-time and onsite.