Contracts & Compensation Specialist

Role overview

Canada Life is hiring a permanent full-time Contracts & Compensation Specialist in London, Ontario. The role suits someone who is meticulous, self-driven, strong in analysis and problem solving, and comfortable working in a fast-moving environment.

This position focuses on making sure contractual and licensing requirements are followed when advisor contracts are processed and administered. It also involves keeping advisor contract records accurate for compensation purposes and delivering customer service through clear and precise interpretation and communication.

Key responsibilities

• Collect the contract and licensing details needed to process advisor agreements.
• Review advisor eligibility and complete contract paperwork within required timelines.
• Handle advisor transfers and buy/sell transactions, including moving in-force policies according to process rules.
• Maintain compliance with contractual and licensing obligations by monitoring and auditing data in Siebel Management and other systems.
• Update, correct, and remove advisor contract information such as names, addresses, banking details, and other contract records.
• Manage incoming correspondence quickly and accurately while providing strong customer service.
• Answer questions and resolve unusual or complicated issues as they come up.

What you should bring

• Experience in insurance or a related industry.
• Strong verbal and written communication ability.
• A consistent focus on delivering excellent customer service.
• Good analytical thinking, problem-solving, and conflict-resolution skills.
• Strong organization skills with close attention to detail.
• Ability to juggle multiple tasks, set priorities, and meet strict service deadlines.
• Comfort working collaboratively and learning quickly.
• Adaptability in a changing work environment.
• Bilingual English/French capability is an asset.
• Working knowledge of Siebel, FASAT, Ingenium, and Microsoft Office is preferred.

Location and language notes

The company notes that this role can be based in Winnipeg or London, although the posting location is London, Ontario. Bilingualism in English and French is listed as an asset, and it is required for Quebec roles where the position serves both French- and English-speaking clients.

Compensation

The base salary for this role is between 45600 and 68400 per year. This figure excludes other compensation elements such as annual bonus, commission, and similar rewards.

Application and posting details

Opportunities remain open for at least 5 business days from the posting date, and closing dates may vary based on hiring activity. Applications are reviewed on a rolling basis.

About Canada Life

Canada Life says its purpose is to improve the financial, physical, and mental well-being of Canadians. The organization supports 1 in 3 Canadians and emphasizes values centered on doing the right thing, stepping up, and delivering results for customers, communities, and colleagues.

What the company offers

• Career growth support, including advancement opportunities, access to leading learning programs, and up to 2000 annually for education reimbursement.
• Health and wellness coverage, including flexible health and dental benefits plus a 5000 mental health benefit.
• Time away from work, including vacation, personal days, and a volunteer day for community involvement.
• Financial security benefits such as a company-matching pension plan, share ownership program, and additional investment options.
• Recognition programs, milestone celebrations, employee discounts, and similar rewards.
• Community-focused workplace initiatives such as employee resource groups, mentorship, social clubs, and events.

Accessibility and equal opportunity

Canada Life states that it is committed to removing barriers and providing equal access to employment. Candidates who need accommodation during the hiring process can contact the recruitment team by email. All information shared will be handled according to applicable laws and company policies.

Additional note

The company thanks all applicants, but only candidates selected for an interview will be contacted.