Contents Technician II

Overview

The Contents Crew Lead role, listed internally as Contents Technician II, is a hands-on position focused on recovering and restoring personal belongings after fire, water, and mold damage. In this role, you will work directly on content restoration projects, support and mentor teammates, use specialized cleaning and restoration equipment, and help bring order back to clients during difficult situations.

A Day in the Role

This position offers a variety of work each day. You may begin by restoring sentimental items such as photographs, then move on to cleaning advanced equipment or coaching a newer team member. The job involves using professional cleaning systems and restoration tools to carefully recover affected contents, as well as tracking, photographing, and documenting items with precision. You will need to stay organized, solve problems quickly, and help keep projects moving smoothly, safely, and on time while setting a strong example for the team.

Key Responsibilities

• Restore contents damaged by fire, water, and mold using appropriate cleaning and restoration methods.
• Operate advanced restoration equipment, including ozone and hydroxyl machines or equivalent systems.
• Record, photograph, and maintain detailed logs of contents throughout the restoration process.
• Support, coach, and guide Contents Technician I team members on the job.
• Maintain a safe, efficient, and positive work environment by leading through example.
• Troubleshoot issues and help keep projects on schedule.
• Use mobile devices, apps, and Microsoft Office tools for job-related tasks and documentation.
• Handle physical restoration work, including lifting, material movement, ladder work, respirator use, and tasks in confined areas such as attics, basements, and crawlspaces.

Qualifications

• At least 1 year of experience in restoration, emergency services, or a closely related field.
• Working knowledge of cleaning approaches used in fire, water, and mold restoration.
• Hands-on experience with ozone and hydroxyl machines or similar equipment.
• Strong organizational ability, attention to detail, and teamwork skills.
• Ability to mentor and support junior team members.
• Comfortable working with Microsoft Office Suite, mobile devices, and apps.
• Required certifications: Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Odor Control Technician (OCT).
• Helpful additional certifications: Commercial Carpet Cleaning (CCT), Carpet Repair and Reinstallation (RRT), Upholstery and Fabric Cleaning (UFT), and Applied Microbial Remediation (AMRT).
• Valid driver's licence with a clean driving record.
• Availability for a rotating on-call schedule.
• Ability to perform physically demanding work, including lifting, climbing, wearing a respirator, and working in tight spaces.

About the Company

First Onsite focuses on helping communities recover and families rebuild after unexpected events. The company emphasizes care, collaboration, and doing the right thing, while offering opportunities to learn, grow, and build a long-term career across Canada.

Compensation and Benefits

The hourly pay range for this role is $20 to $24. The company also offers competitive pay, comprehensive health and dental coverage, and RRSP matching.

Application and Privacy Information

By applying, you consent to the collection, use, disclosure, and storage of your personal information for recruitment purposes. Your information may be shared internally with personnel involved in the hiring process. The employer handles personal information in line with applicable privacy laws, including PIPEDA and other relevant provincial or territorial legislation. If you would like access to your information or have questions about how it is managed, you may contact the HR Department.

The employer will provide accommodation during the recruitment and selection process for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code. If you require accommodation to participate, you should inform Human Resources or the Hiring Manager of the support needed.