Job description

Role summary

This is a full-time remote Community Manager position for a client project. The role is focused on building a respectful, inclusive, and active online space while handling customer support and moderation across areas such as finance, healthcare, and engineering.

What you will do

Keep online communities safe, welcoming, and well-moderated by spotting issues early and responding to questions.
Handle customer concerns and complaints quickly, using a calm, empathetic, and professional approach.
Use de-escalation techniques to reduce tension and help maintain a healthy group environment.
Create and execute engagement ideas that encourage participation and keep the community active.
Share useful feedback and observations with internal teams to improve the community experience.
Stay organized while managing several conversations and tasks at once in a remote work setup.
Communicate clearly and politely in writing and speaking across different channels.
Work closely with internal stakeholders to ensure members feel supported and included.

Skills and qualifications

Background in customer support and online community moderation.
Ability to respond to issues and complaints with professionalism and empathy.
Strong written and verbal communication skills.
Comfort with conflict handling and de-escalating difficult situations.
Self-driven mindset with energy and initiative in a fast-moving remote environment.
Good time management and the ability to juggle multiple priorities.
Sharp attention to detail and a willingness to go beyond the basic task requirements.

Compensation and opportunity

The payout is competitive and will be determined according to experience. This role is an opportunity to support a global company working in the artificial intelligence space, helping contribute to frontier AI model development and a human intelligence layer for AI. The organization has raised over $40 million in funding and has supported more than 1 million AI-led interviews.

Equal opportunity

Hiring is based on skills and expertise. Applicants are considered without regard to background, prior experience, or employment history, and selection is made purely on demonstrated ability and qualifications.