Commercial Loss Adjuster

Role overview

McLarens is looking to add an experienced Commercial Loss Adjuster to its Auckland team. The role suits someone who can confidently handle a varied commercial insurance claims portfolio, including major and complex losses, while delivering calm, expert support to clients when they need it most.

What you’ll do

• Provide a high standard of service and support to customers throughout the claims process.
• Assess losses through site inspections and/or review of documents such as photos and video evidence.
• Meet with customers and suppliers to carry out detailed investigations.
• Prepare clear written reports and communicate findings effectively, both verbally and in writing.
• Run the full insurance claim settlement process from start to finish.
• Build and maintain strong working relationships with brokers, insurers, suppliers, and other stakeholders.

What we’re looking for

You should already have commercial loss adjusting experience across multiple lines of business, along with the ability to work with brokers, insurers, and suppliers in a confident and professional way. The ideal person is detail-focused, solution-oriented, empathetic, proactive, and eager to keep learning.

Formal recognition through ANZIIF, AICLA, or an equivalent qualification is required. Just as important is the right attitude, along with strong communication skills and the energy to thrive in a fast-moving environment.

About McLarens

McLarens is a globally recognised, award-winning claims management and adjusting business. The company combines local presence with international scale, employing more than 2,000 people worldwide and over 200 in New Zealand. Its focus goes beyond claims work: the organisation is centred on helping people, supporting communities, and caring about the impact it has on clients and colleagues alike.

Benefits and workplace support

• Competitive pay
• Incentive programme for employees
• Exposure to advanced technology in a dynamic setting
• Supportive, collaborative team culture
• Professional development opportunities
• Birthday leave
• Flexible work arrangements
• Wellness benefit
• Group insurance programme
• Proactive employee assistance services
• Staff tenure programme
• Access to specialists and global career opportunities within a 2,000+ employee organisation
• Work for an industry-recognised, award-winning company

Additional information

This is a full-time position based onsite in Auckland, New Zealand. The role is intended for a seasoned professional ready to contribute to a collaborative, high-performance team. McLarens values leadership, technical excellence, and people development equally.

If you are looking for a new challenge in a supportive and rewarding environment, this role offers the chance to grow your career with a business that plays a meaningful role in helping people through difficult times.