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Cluster Manager
Thiruvananthapuram, Kerala, India · Full Time
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- Experience
- 5–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 10 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Applicants must have completed at least a bachelor's degree to be eligible for this role.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Swiss Group India Pvt Ltd represents India's premier retail conglomerate specializing in luxury and fashion watches along with related accessories and apparel. Recognized for its commitment to providing high-quality, upscale products, the company prides itself on delivering a superior retail experience and excellent customer service, making it a trusted leader in luxury retail.
Role and Responsibilities
- Strategize and drive sales growth, revenue enhancement, and profitability throughout the assigned cluster.
- Consistently monitor and meet business objectives on a monthly, quarterly, and annual basis.
- Lead, mentor, and develop Store Managers to boost team capabilities and overall performance.
- Guarantee outstanding customer service and maintain premium experiences within stores.
- Track key performance indicators such as sales figures, conversion rates, average transaction value (ATV), units per transaction (UPT), footfall, and staff productivity.
- Perform regular store inspections and operational audits to ensure compliance with Standard Operating Procedures (SOPs).
- Maintain accurate inventory records, ensure availability of stock, control shrinkage, and protect company assets.
- Assess staffing needs and oversee recruitment, training initiatives, and succession planning efforts.
- Ensure compliance with HR policies relating to attendance, grooming standards, and disciplinary protocols.
- Address and resolve customer complaints and operational challenges efficiently.
- Collaborate effectively with internal departments including Merchandising, Marketing, Human Resources, Finance, and Supply Chain.
- Prepare detailed business performance reports and formulate actionable plans.
- Ensure adherence to company policies, all legal regulations, and safety guidelines.
Candidate Profile
- Possess a Bachelor's degree in Business Administration, Retail Management, or a related discipline; an MBA is preferred.
- Have 5 to 8 years of experience in retail sales with a minimum of 2 to 3 years managing multiple store locations.
- Experience in premium retail, luxury retail, or lifestyle brand environments is highly desirable.