Client Success Manager

About the company

Quantum Health, established in 1999, is an independent healthcare navigation company that operates privately and has helped define the category. In 2025, the business expanded its capabilities by acquiring Embold Health, a healthcare technology leader, to further strengthen AI-driven guidance and provider search so members can more easily find the right care. The combined organization supports better care journeys, stronger outcomes, and more effective cost control for organizations of many sizes. This position is within the Embold Health division.

Role overview

The Client Success Manager will be part of the Emerging Growth Business Unit and will own a broad client success remit that goes beyond standard account management. The role focuses on multi-year account planning, measurable business impact, stakeholder influence, and becoming a trusted long-term partner. Clients will expect proactive, high-touch support, leadership-level insight, and a strong understanding of how health quality, cost management, and financial results connect. The position sits at the crossroads of Product, Insights & Reporting, and Sales, turning data and analytics into business value.

Location

This role is based in the Nashville, Tennessee office with hybrid flexibility, and it may also be performed remotely anywhere in the United States.

Key responsibilities

• Guide new clients through onboarding, including setup, training, best-practice education, and a smooth handoff into ongoing support aligned to their needs.
• Act as the main contact for assigned accounts, handling everyday needs, solving issues, and championing client outcomes.
• Stay ahead of changing client needs by tracking market trends and understanding Edge and adjacent solutions as well as the health plan landscape, then recommend meaningful initiatives.
• Build durable client relationships that support satisfaction, retention, and contract renewals.
• Track account health using performance, engagement, and financial measures to spot risks early and identify opportunities to improve results.
• Use analytics tools to prepare insights and reporting that show solution value and support strategic client conversations.
• Represent the client internally by collecting feedback and sharing it with Product, Solutioning, and Engineering teams to help improve the offering.
• Deliver training, webinars, and workshops for clients and their partners, such as health plans and benefits teams, so they understand the solution’s features and value.
• Translate client priorities internally and coordinate cross-functional teams to execute plans that support goals, adoption, and value realization.
• Resolve client issues efficiently and professionally when challenges arise.
• Work closely with Sales, Product, Marketing, Client Operations, and Insights to ensure aligned messaging, seamless delivery, and clear linkage to client strategy.
• Perform additional duties as needed.

Qualifications

• A bachelor’s degree in healthcare, business administration, or a closely related field is required, or equivalent experience.
• Five to eight or more years of experience in client or account management within healthcare is required.
• Demonstrated success in managing client relationships and maintaining strong customer satisfaction.
• Strong knowledge of the healthcare industry, especially health plans and related challenges.
• Excellent communication, presentation, project management, and interpersonal abilities.
• Comfort with building and explaining financial analyses and savings impact.
• Analytical thinking with the ability to interpret data and turn it into action.
• Ability to work both independently and as part of a team in a fast-moving environment.
• Experience using CRM platforms and client success tools.
• Willingness to travel as business needs and client demands require.

Additional information

Quantum Health values diverse and inclusive teams and encourages interested candidates to apply even if they do not meet every listed qualification.