Client Relationship On-Field Representative - Dublin South

Role summary

This is an on-the-ground role covering South Dublin through to Gorey. It is suited to someone with experience in payment solutions, or in supplying products and services to hospitality or retail businesses, who wants to move into fintech and SaaS payments with a leading European technology company.

About Viva.com

Viva.com positions itself as Europe’s first tech bank for businesses, offering omnichannel payment acceptance, card issuing, loans, and deposit accounts across 22 EU countries. Licensed by the Bank of Greece and operating under the EU FOS regime, the company is known for its Tap on Any Device technology and for building an all-in-one business platform supported by a broad partner ecosystem of more than 450 technology companies.

What you will do

• Visit customer sites to promote the company’s services directly in the field.
• Support merchants through verification and activation steps.
• Track portfolio results and look for ways to improve performance.
• Offer face-to-face guidance and ongoing support to existing clients.
• Handle both scheduled tasks and self-driven outreach activities.
• Make sure newly acquired merchants in the assigned portfolio complete registration.
• Help existing merchants stay active and continue using the service.
• Escalate unresolved problems by creating cases for further handling.
• Demonstrate product capabilities and value in a persuasive way.
• Travel to client locations and attend relevant industry events.

What the company is looking for

The ideal candidate brings at least 2 years of business development experience in a demanding environment, ideally within financial services or the retail/hospitality sectors. You should understand financial products and services, be comfortable using CRM tools, and be confident in negotiation. Strong planning and diary management skills, persistence when facing objections, the ability to work with varied customer types, and a computer-savvy, technology-oriented approach are also important. Fluency in English is required.

Benefits

• Performance bonus with a cap of up to 18 months’ salary per year.
• Private health insurance.
• 25 days of annual leave plus bank holidays.
• Car allowance and laptop allowance.
• Company-provided mobile phone.
• Fuel and parking reimbursement.
• Exposure to a diverse, multicultural workplace.
• Standard working hours of 9:00 am to 5:30 pm, Monday to Friday.

Work arrangement

This is a full-time, onsite position focused on field coverage in South Dublin to Gorey.