Claims Specialist

About the role

WorkSafe Victoria is seeking two full-time, ongoing Claims Specialists to join the Medical and Like team in Wadawurrung/Geelong. This hybrid position requires presence in the office three days each week and offers a salary of $137,963 per year plus 12% superannuation.

In this role, you will help steer important team priorities, contribute to the launch and delivery of initiatives, and provide technical guidance to agents and other internal areas. The position plays a key part in improving outcomes across sustainability, APA, and service measures, while also supporting broader branch and division projects as business needs change.

What you will do

• Provide authoritative advice on how the Act, policies, and guidelines should be applied and interpreted by agents.
• Take the lead, or work as an active contributor, in designing, delivering, and assessing claims management initiatives aligned to business priorities.
• Recommend strategic approaches for the area of responsibility while considering agency-wide impacts, especially in matters related to medical and like services.
• Present updates on current work programs to relevant teams and leaders.
• Identify opportunities to improve processes or policy through data insights and keep data management systems up to date.
• Build and apply monitoring frameworks to assess whether initiatives are effective.
• Manage competing priorities and strategic demands so team plans and project outcomes align with organisational objectives.
• Coordinate and take part in claim reviews, audits, and health checks with agents.
• Use current operational claims management knowledge to support delivery.
• Participate in forums with WorkSafe staff and external stakeholders, offering constructive input where required.

What you will bring

• A solid understanding of the legal, policy, and operational environment that governs WorkSafe, including the ability to identify and shape responses based on legislation and Acts.
• The ability to coordinate others and influence senior stakeholders toward agreed outcomes.
• Experience building effective working relationships with senior leaders, agents, employer groups, unions, and internal stakeholders.
• Strong analytical and conceptual thinking skills.
• Well-developed facilitation and negotiation skills, with the ability to use stakeholder data, analysis, and research to support decisions across varied audiences.
• Experience turning policy into practical operational processes and procedures.
• The capacity to plan, organise, and prioritise work and resources in a changing environment and within organisational limits.
• A willingness to challenge existing approaches and propose better ideas.
• Relevant tertiary study or equivalent industry experience.
• Working knowledge of WorkSafe, its agents, and the Victorian workers’ compensation legislation relevant to the role.
• Specialist knowledge of the claims environment.

Additional information

This is a hybrid role based in Geelong, Victoria, with three office days per week. There are two ongoing positions available.

Applications close at 11:00pm on Wednesday 8 July 2026. Only applications submitted through the employer’s careers website will be considered.

Successful candidates must complete a Nationally Coordinated Criminal History Check and/or any other required checks.

To be eligible for ongoing employment, candidates must be Australian or New Zealand citizens or permanent residents.

Feedback will only be provided to candidates who progress to interview stage due to the number of applications received.

Candidates are asked to complete written applications and any online interviews without using AI tools, so that professional skills, experience, and capabilities can be assessed fairly. AI may be used for background research.

For enquiries, contact Rebecca McPherson at rebecca_mcpherson@worksafe.vic.gov.au.

Working at WorkSafe

WorkSafe aims to create an environment where employees feel connected, safe, and valued, where teams feel appreciated, and where the organisation is respected by the community. A diverse workforce is considered essential to achieving the best outcomes for the Victorian community, and applications are encouraged from First Nations people, people with disabilities, culturally and linguistically diverse communities, and people of all sexualities and genders.