Claims Specialist

Overview

Rural Affinity is seeking an experienced Claims Specialist to join a purpose-driven team in St Leonards, New South Wales. This role suits someone who combines sound judgement, customer focus and curiosity, and who enjoys working in a collaborative environment where initiative and thoughtful decision-making are encouraged.

Why this role stands out

The business places strong emphasis on helping its people grow through technical development, exposure to a variety of claim types and opportunities to help improve team processes. Leaders support independent thinking and create room for you to build capability while making a meaningful difference to customers and partners.

Role purpose

In this position, you will manage claims from start to finish across a diverse portfolio, ensuring outcomes are fair, efficient and centred on the customer. You will work with brokers, assessors and internal stakeholders to drive accurate, timely claim resolution and support the organisation’s goal of being the preferred choice for its partners.

The role also offers scope to deepen your expertise in policy interpretation, strengthen your technical claims skills and contribute to a culture of continuous improvement through transparent communication and proactive engagement.

Key responsibilities

• Handle claims end to end with a balanced focus on fairness, efficiency and customer service.
• Gather and assess information carefully to support well-reasoned decisions.
• Interpret policy coverage accurately and with confidence.
• Control claim costs in line with policy terms, limits and delegated authority.
• Keep electronic claim records complete, organised and up to date.
• Detect and reduce fraud-related risks where possible.
• Manage recoveries in an effective and timely manner.
• Develop strong working relationships with brokers, service providers and internal teams.
• Ensure work aligns with regulatory obligations, GICOP and Claims Guidelines.
• Communicate in a clear, professional and concise manner across all interactions.
• Partner with underwriting, finance, compliance and broker management teams to support smooth claims outcomes.
• Continue building your professional capability through ongoing learning and development.

What we’re looking for

• At least 3–5+ years of experience handling insurance claims across multiple general insurance products.
• Strong analytical thinking, problem-solving ability and practical judgement.
• Excellent verbal and written communication, along with negotiation skills.
• Working knowledge of industry developments, risk considerations and regulatory requirements.
• Ability to manage detail while still working efficiently and delivering good customer outcomes.
• Commitment to ethical conduct and compliance with regulatory standards.

About you

You are a solutions-focused and empathetic professional who is motivated by achieving strong outcomes for customers and brokers. You take pride in accurate, detail-oriented claims handling and enjoy contributing to a positive, empowered team environment. You value feedback, embrace learning and bring curiosity and initiative to your work.

Additional information

Relevant qualifications are highly regarded.