Claim Analyst

Company Overview

Vitol is a major global player in energy and commodities, moving products and managing supply chains for customers across industry and the public sector. Alongside its core trading activities, the company has also committed more than $10 billion to long-term infrastructure assets around the world.

Its client base includes national oil companies, multinational corporations, major industrial businesses, and utilities. Established in Rotterdam in 1966, Vitol now operates from around 40 offices globally. The company reported revenues of $331 billion in 2024.

For more information, visit vitol.com.

Role Summary

As a Claim Analyst, you will handle demurrage and shipping-related claims across charterparty and sale contract frameworks. The role involves reviewing shipping documents, calculating claims, negotiating settlements, and working closely with both external counterparties and internal teams in a fast-moving trading environment.

Key Responsibilities

• Examine charterparties and the associated shipping paperwork to prepare and calculate demurrage and other shipping-related claims with shipowners.
• Assess charterparty-related demurrage and shipping cost claims that are submitted for review.
• Study sale contracts and related documents, including GTCs, to prepare and compute demurrage and shipping claims with counterparties such as suppliers, receivers, and terminals.
• Review demurrage and sales-contract-related demurrage and shipping cost claims received from other parties.
• Negotiate and respond to claim settlements, while coordinating with internal stakeholders when needed.
• Build and sustain effective working relationships with counterparties and business teams.
• Support the regular reporting of open positions to management.
• Stay current on market developments and legal precedents so trading terms and charterparty language remain relevant and up to date.

Required Qualifications

• Minimum 3 years of experience in demurrage or claims handling, preferably covering both charterparty and sale contract claims, and managing the full range of demurrage values.
• Polytechnic Diploma or higher tertiary qualification.
• Strong analytical ability, good numeracy, and a proactive work style.
• High attention to detail and a meticulous approach to work.
• Comfortable using AI tools and new technologies to improve everyday efficiency.
• Effective verbal and written communication skills.
• Capable of working independently as well as collaboratively in a team.
• Able to perform well in a fast-paced and pressure-driven environment.

Additional Information

Applicants should use the message to the hiring team to describe how their background, interests, and capabilities align with the role.

The position requires comfort with high-pressure trading conditions, accountability for key deliverables, and adaptability to new ideas in a dynamic business setting.

The successful candidate should be able to balance big-picture understanding with a detailed, hands-on approach, explain accounting concepts clearly to senior management, and translate them into commercial terms.

There is an expectation of continuous process improvement, reliability in following through on commitments, curiosity, creativity, and readiness to take on challenges.

Strong communication with other departments and external counterparties is essential.

Equal Opportunity

Vitol Asia is committed to equal opportunity employment. Globally, Vitol aims to operate in line with the UN Global Compact’s ten principles, including the principle of maintaining a diverse and inclusive workplace free from discrimination based on age, gender, race, cultural heritage, ethnicity, sexual orientation, religion, or disability.

Only shortlisted candidates will be contacted.