Chief Manager - Policy Servicing

About the company

Kotak Life Insurance is now a wholly owned subsidiary of Kotak Mahindra Bank Ltd. after buying back Old Mutual’s stake. Earlier known as Kotak Mahindra Old Mutual Life Insurance Ltd., the company uses its global experience and local understanding to provide a broad range of life insurance solutions. Its goal is to support customers in making informed financial choices at every stage of life while helping them stay financially independent. The company has coverage across more than 18 million lives and is among the fastest-growing insurance players in India.

Role overview

The organization is hiring for its Policy Servicing Operations team in Mumbai. This position is suited to professionals from the life insurance sector who have hands-on experience in policy servicing and leading teams. The role centers on payout management, operational control, audit readiness, TAT compliance, and related policy servicing activities.

Key responsibilities

• Work in line with the organization’s defined KPI benchmarks.
• Guide the payout team so customer requests are handled efficiently and within the agreed turnaround time.
• Keep the team updated through regular communication on process changes and internal developments.
• Create and improve procedures for policy owner services.
• Build strong working relationships across departments as well as within the team.
• Oversee the day-to-day functioning of the payout operations team.
• Make sure the team has the right tools and support needed to deliver quality service to policyholders.
• Ensure customer communication for payout processes is accurate and appropriate.
• Maintain strict compliance with payout requirements and put strong controls in place for transactions and documents.
• Prepare accurate regulatory reporting according to the compliance calendar.
• Assess team performance and identify training gaps that need to be addressed.
• Support internal and external audits and work toward a strong audit rating.
• Keep dashboards and scorecards updated and published on time.

Requirements

• Experience in the life insurance industry with relevance to policy servicing operations.
• Prior exposure to team handling and supervision of operational processes.
• Comfort with managing payouts, audit processes, controls, and regulatory reporting.
• Ability to coordinate with multiple stakeholders and maintain process discipline.
• Any graduate may apply.

Application details

Interested candidates were asked to send their updated resume to jasmine.priya@kotak.com or connect via WhatsApp at 9653208202, in contact with Jasmine HR, KLI.

Additional information

The source did not specify perks, notice period, start date, application deadline, or vacancy count. The salary range provided for this role is INR 7,50,000 to INR 12,00,000 per year.