Center Operations Specialist

About the role

The Center Operations Specialist supports the daily running of one or more USO centers in Sembawang, Singapore. The role focuses on delivering excellent visitor service, maintaining a safe, clean, and welcoming environment, and helping create meaningful programs, events, and activities for military service members and their families. Depending on needs, the position may also support volunteer coordination and the management of center resources.

Why this organization

The organization describes itself as mission-driven and highly people-focused, with a workplace culture that values service, teamwork, and purpose. Benefits highlighted include generous paid time off, volunteer days, military leave, a strong 401(k) match, comprehensive benefits, and training plus education reimbursement. It is also presented as a Certified Great Place to Work® based on a 2025–2026 survey, with strong employee feedback on community impact, fairness, belonging, and meaningful work.

Key responsibilities

The role covers hands-on center operations, visitor support, program coordination, communication, inventory control, reporting, and volunteer engagement.

• Run daily center procedures to keep the facility safe, clean, welcoming, and cost-efficient, while ensuring equipment and supplies remain ready for use and sanitary and food-handling rules are followed.
• Assist visitors, answer questions about center services and activities, solve issues as they arise, and when needed coordinate with vendors.
• Support budget control, track inventory and cash accurately, and prepare financial, operational, and statistical information as requested.
• Build and maintain a standard operating procedure file that documents local processes and recurring center activities.
• Help plan and lead operational workstreams such as programming, logistics, inventory, budget tracking, social media, and database administration.
• Support communications for programs and events by preparing announcements, stories, and photos for social media, local media contacts, and website content in line with media guidelines.
• Help deliver and evaluate existing and new programs, activities, and events on and off military installations, ensuring smooth coordination of materials, assets, and logistics.
• Contribute to program review and service planning by researching needs, recommending improvements, and implementing approved changes.
• Work with internal and external stakeholders, including military, community, partner, donor, and media contacts, to strengthen relationships and support the mission.
• Coordinate resources with center colleagues so programs and events have sufficient volunteers, materials, and supplies, and act as a resource for program-related support.
• Communicate with volunteers about openings, policy updates, development opportunities, and other key updates, and maintain volunteer database reports.
• Guide prospective volunteers through the application process, support volunteer training, organize recognition activities, and submit volunteer nominations when appropriate.
• Be prepared to drive a USO vehicle or personal vehicle if required.
• Take on additional duties as assigned, including stepping in for the Center Operations Manager or other roles when needed.

Requirements and qualifications

This position calls for a high school diploma or equivalent, at least 2 years of relevant work experience, strong people skills, and the ability to manage multiple priorities in a professional and adaptable way.

• High school diploma or an equivalent qualification.
• At least 2 years of experience in event management, marketing, retail, customer service, recreation facilities, or a similar field.
• Experience in a nonprofit, military, multicultural, or global setting is preferred.
• Strong interpersonal, customer service, and problem-solving abilities.
• Confidence working with leadership, the public, and military audiences with professionalism and integrity.
• Comfort using computers, electronic equipment, Microsoft Office, and related software tools.
• Working familiarity with volunteer management systems and social media platforms; Digital Cheetah experience is preferred.
• Good judgment when handling sensitive or controversial topics and confidential information.
• Self-driven, organized, detail-oriented, and able to juggle multiple projects and shifting priorities.
• Ability to work well in a team and produce results collaboratively.
• Basic math skills and knowledge of cash/donation handling, reporting, project management, and budget reconciliation.
• Willingness to work non-standard hours when required.
• General knowledge of the military community is preferred.
• Ability to obtain and keep the credentials needed for center access, including security, credit, and/or background screening, SOFA status, and a valid driver’s license.
• Ability to obtain and maintain a valid United States passport and, where applicable, a valid foreign driver’s license.
• Must strongly support the USO mission.

Location and application notes

The role is based in Sembawang, Singapore, and preference will be given to local candidates who can commute to the site. U.S. citizenship is required. A resume and cover letter are needed for full consideration. Background checks covering education, criminal history, and driving records are required. The job scope is not limited to the tasks listed, and the organization may assign other duties or shift work across areas to cover absences or peak periods.

Employee feedback

Current employees describe the organization as caring, collaborative, values-driven, and meaningful to work for. They highlight work-life balance, autonomy, shared ideas, a friendly team culture, and the chance to create real impact through the mission.

Additional information

This is a full-time onsite position in Sembawang, North Region, Singapore.