Casino VIP Host

About the Company

Betr, founded in 2022 by Joey Levy and Jake Paul, has created a real-money gaming super app. Its product lineup includes Picks, Social Sportsbook, Social Casino, and Arcade, with Predictions planned for release later this year. Betr Picks launched in September 2023 and is now available in 34 states. Betr Social Sportsbook launched in September 2025 and is live in 32 states. Betr Arcade also launched in September 2025 and operates in 38 states. Betr Social Casino launched in February 2026 and is available in 33 states.

The company is the most followed sports gaming business on social media worldwide, powered by 24/7 original content through Betr Media, its in-house media team. Since 2022, Betr Media has grown to more than 2.5 million followers and generated 2.4 billion impressions. Betr serves one million paying users and is among the fastest-growing companies in its industry, supported by investors including Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and others.

Role Overview

The Casino VIP Host will serve as the main relationship owner for Betr’s most active players. This position combines high-touch account management with operational thinking and plays a key part in keeping the VIP portfolio healthy, engaging, and profitable. Reporting to the VIP Manager and working closely with the Head of Retention, this person will manage player bonusing, contribute to the VIP lifecycle, and provide input on product and casino updates that improve player loyalty.

While the role is preferred to be based in Miami, applicants from any location are welcome, and the company is focused on identifying the strongest overall fit.

What You Will Do

• Take ownership of a portfolio of VIP players and build strong relationships through tailored outreach by SMS, phone, and email.
• Oversee bonus activity for assigned players, balancing engagement rewards with margin protection and healthy reinvestment decisions.
• Represent the player perspective by sharing feedback with the product team on providers, titles, table limits, slots, and features that can strengthen the VIP experience.
• Work with the Head of Retention to design and improve the VIP lifecycle, including onboarding, early engagement, and long-term loyalty milestones.
• Review player activity and use theoretical win versus actual play to guide bonus decisions instead of responding only to player requests.
• Collect and interpret customer feedback about site usability, interface issues, and competitor offerings, then turn those insights into actionable recommendations for Retention and Product.
• Watch for drops in activity or changes in behavior and launch proactive reactivation efforts before players churn.
• Make sure all player interactions, incentives, and decisions follow regulatory requirements and responsible gaming standards.

Candidate Profile

The ideal candidate brings 1 to 3 years of experience in casino hosting, VIP account management, or luxury relationship-focused roles such as hospitality, sales, or premium concierge work. The role requires strong commercial judgment, comfort handling high-value relationships, and the ability to balance generosity with profitability.

You should have excellent communication skills and emotional intelligence, be confident working with high-net-worth individuals, and stay organized while managing frequent communication across multiple channels and detailed CRM records. A genuine interest in casino games and a clear sense of what creates a premium gaming experience are important, along with a proactive mindset and a habit of identifying improvements without waiting for direction.

Nice to Have

Experience with CRM systems such as Salesforce or Zendesk, or with internal back-office tools used to manage player accounts and bonus triggers, is a plus.

Bonus Points

Additional advantages include strong familiarity with the current iGaming market, including top-performing slots, live dealer trends, and emerging providers, as well as experience calculating reinvestment rates and understanding the value of a player in bonus spend terms.

Equal Opportunity and Hiring Process

Betr is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. The company values diverse perspectives, educational backgrounds, and life experiences, and encourages candidates from underrepresented backgrounds to apply.

Betr also notes that AI tools may be used to support parts of the hiring process, such as application review, resume analysis, response assessment, and identifying possible inconsistencies or verification signals in submitted materials. These tools assist the recruitment team but do not replace human judgment, and final hiring decisions are made by people. Applicants seeking more information about data processing may contact the company directly.

Additional Information

This role is preferred to be based in Miami, but applicants from any location will be considered. The company thanks candidates for their interest and looks forward to reviewing applications.