Cannabis Budtender

About the company

High Profile is part of C3 Industries, a vertically integrated cannabis business operating across multiple states and based in Ann Arbor, Michigan. Its portfolio includes Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and the High Profile Cannabis Shop retail chain. The company serves customers through retail locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.

Role overview

The Sales Associate role is centered on delivering exceptional customer care while supporting store revenue through tailored product suggestions and confident upselling. You will help customers understand, compare, and choose cannabis products that match their goals and preferences, creating a smooth and enjoyable shopping experience that supports both customer satisfaction and store results.

Work location and hours

Dispensary address: 231 St. Robert Blvd, St. Robert, MO. Operating hours: 8:00 AM to 10:00 PM.

Key responsibilities

• Make customer service the main priority and ensure each visitor receives a high-quality experience.
• Work toward or surpass personal sales and conversion targets set by store leadership after joining.
• Welcome customers as they arrive and verify the required identification before entry.
• Support first-time customers with state-required forms and update customer details in the system when necessary.
• Keep the waiting area orderly and ensure the sales floor remains stocked during quieter periods.
• Explain cannabis characteristics and help customers select genetics suited to their desired effects, conditions, or preferences.
• Complete online orders efficiently while keeping the customer experience smooth and timely.
• Address customer concerns professionally and involve management when escalation is needed.
• Maintain strong knowledge of products, brands, strains, and current cannabis trends.
• Use the point-of-sale system accurately and keep it properly maintained.
• Follow company cash-handling rules, complete daily cash duties, and submit required compliance reporting.
• Help receive incoming product, carry out inventory counts, and participate in audits on a recurring basis.
• Coordinate with management to improve sales and increase customer traffic.
• Observe dispensary policies and comply with state and local regulations, security procedures, access rules, inventory tracking, dress standards, and assigned schedules.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Hands-on experience with POS systems and cash handling.
• Strong focus on KPIs and consistent performance goals.
• Ability to juggle multiple tasks and set priorities effectively.
• Comfort working independently with minimal supervision.
• Clear oral and written communication skills with a professional tone.
• Knowledge of state and local cannabis regulations is preferred.
• Must be 21 years of age or older and able to pass a background check.
• Availability to work nights, weekends, and some holidays.
• Ability to secure and keep any required state licenses for the job location.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Life insurance.
• Short-term and long-term disability coverage.
• 401(k) plan.
• Company-paid holidays.
• Company swag.
• Employee discount.

Additional information

C3 Industries says its mission is to share its love of cannabis with the world. The team includes professionals with experience in cultivation, processing, and customer experience, and the company operates high-quality indoor cannabis flower and extracted product businesses along with retail storefronts across Michigan, Missouri, Massachusetts, Illinois, and New Jersey.

Compensation note

Any compensation estimates shown by third-party job search sites are only approximations. C3 Industries states that pay for qualified candidates will be based on experience and standard market norms.