Business Support Manager

About the Role

An established global recruitment firm in Auckland is hiring an experienced Business Support Manager to lead a busy operational support team. This is a leadership position with real scope to influence how the business runs day to day, while also contributing to longer-term improvements in process, compliance, reporting, and team performance.

You will partner closely with senior leaders and work in a fast-moving environment where service quality, accuracy, and people development are all priorities. The business is known for investing in its staff and offering strong opportunities for progression.

What You’ll Do

• Guide, coach, and develop a team of business support staff, building a collaborative and high-performing culture.
• Make sure consultants and sales teams receive dependable administrative and operational assistance.
• Oversee reception and front-of-house duties so professional service standards are consistently upheld.
• Manage compliance workflows, candidate files, and audit-related requirements to keep processes aligned with best practice.
• Identify and implement improvements that make operations more efficient and effective.
• Serve as a go-to expert on internal processes, systems, and reporting.
• Organise internal meetings, business events, and office activities, including logistics and budgets when needed.
• Prepare and monitor operational reports, ensuring the information is accurate and useful for decision-making.
• Support leadership with planning, business administration, and operational projects.
• Maintain CRM and other business systems, protecting data quality and process consistency.
• Build strong working relationships across the organisation and act as a trusted operational partner.

What We’re Looking For

The ideal candidate will bring hands-on experience in operations or business support leadership, along with strong people management and organisational capability. You should be comfortable balancing several priorities at once while maintaining a high standard of delivery.

• Background in leading or mentoring administrative, support, or operational teams.
• Strong relationship management skills and confidence engaging with stakeholders at different levels.
• Excellent organisation and prioritisation abilities.
• A proactive mindset with a track record of improving processes.
• Solid analytical thinking and problem-solving skills.
• Experience handling compliance, reporting, and operational workflows.
• Strong attention to detail and a focus on quality outcomes.
• Comfort using CRM platforms, reporting tools, and Microsoft Office applications.
• Clear communication skills and the ability to influence across the business.
• A practical, positive, and solutions-oriented approach.

Perks & Benefits

• Hybrid working arrangement, typically 4 days in the office and 1 day from home.
• Monthly well-being allowance.
• Extra paid leave based on length of service.
• Paid charity leave for causes you care about.
• Recognition as a Great Place to Work.
• Access to ongoing learning and development.
• Supportive team culture in a high-performing environment.
• Central Auckland location with modern office facilities.

Additional Information

Job reference: 06900-0013453098.

Applicants should note that personal information supplied in an application may be used to manage the recruitment process and to contact candidates regarding future opportunities. Sensitive personal data should not be included in a resume.