Business Support Executive (Office Administration)

About the Company

Boston Consulting Group (BCG) works with leaders across business and society to address major challenges and unlock meaningful opportunities. Founded in 1963 as a pioneer in business strategy, the firm now supports clients through large-scale transformation, growth, competitive advantage building and measurable bottom-line results.

BCG brings together digital and human capabilities through diverse global teams with deep industry knowledge, functional expertise and multiple perspectives. Its work combines management consulting, technology, design, corporate and digital ventures, and business purpose, delivered through a highly collaborative model across the firm and at every level of the client organization.

Role Overview

The Business Support Executive is a key operational leader for the Singapore office, responsible for coordination and hands-on execution across facilities, office services, workplace experience, compliance, events and HR-related coordination. The role helps keep day-to-day office operations running smoothly while also contributing to broader operational improvements across Southeast Asia.

This position suits someone who is proactive, highly service-oriented, well organized and comfortable guiding vendor teams, maintaining workplace standards and working effectively with cross-functional stakeholders.

Key Responsibilities

• Oversee the day-to-day performance of onsite service teams, including facilities, front-of-house and cleaning staff, while ensuring service quality aligns with BCG standards.
• Set the tone for professional conduct, courteous service and a polished workplace environment.
• Handle workspace allocation and office changes through digital access and workplace systems such as FR, HID, AppSpace, Vecos and Capitaland.
• Manage pantry, café, stationery and equipment-related supplies and maintenance.
• Respond to internal staff, visiting colleagues and guest enquiries to provide efficient on-site support.
• Coordinate with external vendors to maintain service quality and competitive commercial terms.
• Maintain office insurance coverage, including all-risk and public liability policies, and support yearly renewals.
• Coordinate vendors for services outside IFM scope, including quote collection, Coupa onboarding and repair or replacement follow-up.
• Support invoice approval for local vendors.
• Track the office operations budget, monitor spending, prepare expense updates and highlight any variances.
• Keep office equipment records current, including landline extensions, employee movement updates and system housekeeping.
• Co-lead safety and security drills, including tabletop exercises, Everbridge tests and emergency process reviews.
• Support updates to local crisis management plans and assist with fire drill planning.
• Manage mobility and security entries for staff and visiting personnel, typically 60–80 entries per month.
• Ensure access and mobility records remain accurate, compliant and ready for audit review at all times.
• Maintain strong hospitality and workplace experience standards across the office.
• Organize farewell, welcome, milestone and recognition gifts across teams and business units.
• Support office communications, including directory updates, contact information and social channel content.
• Maintain operations dashboards and related reporting data.
• Support onboarding and offboarding processes, including access setup, workspace readiness, induction coordination and exit paperwork such as AMEX documentation.
• Remove leavers from access systems, complete monthly exit audits for HRID and manage corporate card cancellation for departing staff.
• Review monthly delinquency reports for active cardholders through the Amex AtWork portal.
• Assist with internal and external events such as All Hands, WWOM, HODs and Town Halls, as well as other initiatives or ad hoc assignments as needed.
• Resolve event-related logistical issues quickly while maintaining high execution standards.
• Prepare and support global reporting requirements, including Origami Risk, Non-US Forms, COPE, BCG Security Survey, Energy Survey updates and similar submissions.

Requirements

• A bachelor’s degree in Business, Human Resources or a related discipline.
• At least 4 years of relevant experience, preferably in a professional services environment or in office administration and operations support roles.
• Strong customer service orientation, professionalism and close attention to detail.
• Excellent written and spoken communication skills, with the confidence to work professionally across all levels of the organization.
• Ability to work independently while also contributing as a collaborative team player, showing sound judgment, initiative and flexibility.
• Practical experience managing external vendors, facilities management contracts and onsite service teams.
• Background in office operations, workplace experience or facilities-related support.
• Confidence in managing vendors and supervising day-to-day onsite operations.
• High ethical standards, discretion and calm, professional behaviour in sensitive or demanding situations.
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook, plus comfort using AI productivity tools such as ChatGPT or Claude to improve efficiency and automate routine work.
• Ability to learn new systems quickly.

Additional Information

BCG is an equal opportunity employer. All qualified candidates will be considered without regard to race, colour, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status or any other legally protected characteristic, where applicable. Candidates with criminal histories will be assessed in line with applicable laws.

BCG is also an E-Verify employer.

The role may require support for additional events, initiatives and ad hoc projects beyond those specifically listed.

Operational reporting may include global submissions such as Origami Risk, Non-US Forms, COPE, BCG Security Survey, Energy Survey updates and related requirements.