Business Support Administrator

Role overview

Holmes & Hills Solicitors is hiring a permanent, full-time Business Support Administrator based in Braintree. The position sits within the Business Support Team, which helps every department work efficiently across the firm’s offices. This is a hands-on administrative role that calls for strong self-organisation, initiative, and the ability to juggle several tasks at once.

The post involves occasional travel to other offices, including Coggeshall, Halstead, Marks Tey, Sudbury, Tiptree, and Witham, depending on business needs. Duties may also include reception cover, telephony support, and project-related work. Some of these locations have limited public transport, so access to a vehicle is required.

The working pattern is Monday to Thursday from 8:30 am to 5:30 pm and Friday from 8:30 am to 5:00 pm, totalling 37 hours per week.

Key duties

• Set up new files for all departments and prepare them according to each team’s requirements.
• Record contacts in SOS, log identification requirements, and scan supporting ID documents where needed.
• Complete file closures for teams across the business.
• Handle archiving tasks.
• Sort incoming mail, scan post, and manage outgoing mail, including recorded deliveries and daily trips to the post office.
• Photocopy, scan, and save documents into SOS.
• Prepare bundles and related documentation.
• Manage Wills and Deeds retrieval and storage while keeping records aligned with firm policy.
• Monitor stationery supplies and send order lists to Accounts.
• Type attendance notes, letters, and other documents for different teams as required.
• Support departments such as Marketing with project work.
• Coordinate meeting room bookings.
• Handle overflow messages for teams.
• Provide telephone cover and take messages throughout the day.
• Welcome clients and visitors at reception.
• Serve refreshments and organise catering when needed.
• Keep client-facing areas tidy and presentable with checks during the day and after meetings.
• Carry out other ad hoc duties as required.

Experience and approach

This opportunity is well suited to someone looking to begin their administrative career. You should be confident using Microsoft Office applications and open to learning, developing, and contributing in a professional setting.

Working style and personal strengths

• Clear communication
• Strong teamwork
• Excellent attention to detail
• Adaptability and flexibility

What the employer offers

• A competitive salary
• A supportive, relaxed, and flexible working environment
• 28 days of annual leave plus bank holidays
• Access to a Medicash cashback scheme after one year of service
• Life insurance coverage
• Employee Assistance Programme
• Wellbeing support, including 24/7 virtual GP access
• Enhanced maternity and paternity pay
• Family-friendly policies and family events leave
• Company sick pay
• Cycle to Work scheme

About the firm

Holmes & Hills Solicitors is a regional law firm with seven offices across Essex and Suffolk and a team of more than 200 legal professionals working in specialist departments. The firm supports businesses, individuals, families, and local authorities across East Anglia, building long-term relationships and helping clients protect their interests and achieve growth.

The firm is independently recognised by The Legal 500 and Chambers & Partners as one of the leading legal service providers in the region.

Additional information

This role is permanent and full-time. Due to the need to travel between offices, access to a vehicle is required. The role includes reception support, telephony cover, and assistance with project work where necessary.