Business Quality Analyst II

Overview

Empire Life is hiring a Business Quality Analyst II to join its PMO team in a hybrid arrangement based in Kingston or Toronto, Ontario. This role is part of a company that is evolving quickly within a stable Canadian industry, offering the chance to contribute directly to business delivery while continuing to build your expertise. The organization also emphasizes a diverse, equitable, and inclusive workplace.

The total target compensation for this permanent role, including salary and target bonus, ranges from $78,698 to $125,350. The bonus component applies only to permanent positions; fixed-term contract and casual roles would receive base salary only.

What You'll Do

• Work closely with business leadership to gather, clarify, and document business requirements.
• Check delivered solutions against stakeholder expectations using manual validation methods.
• Apply the company’s Product Delivery Framework and internal delivery practices when supporting solutions.
• Review business gaps and recommend practical options to address them.
• Support and coach newer team members on the Product Delivery Framework.
• As needed, facilitate Scrum ceremonies and take ownership of smaller delivery initiatives.

What You Bring

• A post-secondary degree or diploma, or an equivalent combination of education and work experience.
• 2 to 4 years of experience in a Business Analyst position.
• More than 2 years of experience working on Scrum-based teams and writing user stories.
• Strong ability to juggle priorities across multiple tasks or projects.
• Comfort working both independently and as part of a team.
• Adaptability in a fast-moving, changing environment.
• Ability to build productive relationships across the organization.
• Clear and effective communication skills across all levels, including senior leadership.
• Willingness to mentor, coach, and train junior colleagues.
• English proficiency is required for roles serving customers, advisors, or employees across Canada, unless otherwise stated.

Additional Information

Empire Life notes that its hiring process includes AI screening for keywords and minimum qualifications, with recruiters reviewing all results. The company welcomes applicants from all backgrounds and encourages people to apply even if they do not meet every listed qualification.

Benefits and Total Rewards

For regular full-time employees, the organization offers a broad total rewards package that includes competitive annual salary increases, a bonus program for non-sales positions, and uncapped commission for sales roles.

Additional benefits include employer-funded coverage from day one for life insurance, disability, health and dental benefits, and a health spending account. Employees also receive flexible work arrangements, an annual allotment of personal health days, four weeks of vacation starting on the hire date, a defined contribution pension plan with generous employer matching, top-up programs for parental leave and compassionate leave, wellness and recognition programs, and a cash employee referral program.

Equal Opportunity and Accessibility

Empire Life describes itself as an equal opportunity employer and says it is committed to an inclusive environment. It considers all qualified applicants without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. The company also provides accommodations for candidates with disabilities during the screening and selection process, and alternative-format job information is available on request.