Business Process Analyst

Role overview

The Business Process Analyst supports the upkeep, oversight, and ongoing development of supply chain standards and process documentation. This position keeps operational content accurate, easy to find, regularly reviewed, and actively used by Supply Chain teams and partner functions.

The role is also central to sustaining PieNet and Tango SOP Integration as enterprise knowledge platforms. It focuses on improving usability, maintaining content quality, enforcing governance, and increasing engagement. The analyst works closely with Operations, Training, leadership, and functional owners so that standards remain current, trusted, and embedded in day-to-day work.

Standards governance and SOP management

• Run structured SOP review cycles and make sure content stays accurate, updated on time, and approved with proper documentation.
• Evaluate existing SOPs, recommend changes, rewrite where needed, and help customer subject matter experts map processes, build flowcharts, and draft procedures.
• Work with Supply Chain and cross-functional leaders to assign ownership, set sign-off responsibilities, and keep governance practices in place.
• Send SOPs to the appropriate owners for scheduled review and coordinate revisions back to the original creators as the program develops.
• Keep documentation aligned with current processes, including changes driven by regulation or systems such as SAP and Stop Loading updates.
• Act as a link between Supply Chain, Training, IT, Operations, and other stakeholders so standards remain consistent and scalable.
• Review and update Leader Standard Work to reflect current processes and responsibilities for Supply Chain leadership.

Platform ownership

• Own the existing PieNet Supply Chain repository and keep it updated, structured, and maintained.
• Help extend PieNet to new departments by onboarding content, checking accuracy, and confirming alignment with established standards.
• Improve findability and navigation through homepage design, tagging, keyword strategy, and organized content structure.
• Move Tango from implementation into steady-state operation with governance, maintenance, and ongoing improvement.
• Support tools and automation that simplify SOP capture, updates, and publishing.

Analytics and continuous improvement

• Monitor and report on PieNet and Tango analytics to understand engagement, content performance, and adoption trends.
• Share insights with leaders on platform usage, maturity progress, and areas that need improvement.
• Support quarterly and annual maturity reviews to measure progress and enhance platform usability for frontline teams and leadership.
• Use adoption metrics and user feedback to keep improving the platform experience.
• Prepare year-end summaries that show impact, usage trends, and program results.

Qualifications

A bachelor’s degree in Supply Chain Management, Business Administration, or a related discipline is required. The role also calls for 3 to 5 years of experience in supply chain, operations, standards management, knowledge management, or a similar area.

Success in this position requires strong attention to detail, solid organization, and excellent written communication. Candidates should have experience working with process documentation, SOPs, or enterprise knowledge platforms, along with a strong governance mindset.

The ideal candidate can interpret adoption data and user feedback to support continuous improvement, collaborate effectively across teams, and influence others without direct authority. Proficiency with Microsoft 365 is needed.

Additional experience with enterprise platforms such as SOP tools, knowledge bases, or learning systems is preferred, as is exposure to change management, training reinforcement, or operational rollout efforts. Familiarity with analytics, dashboards, or engagement metrics is also valuable. Experience in supply chain, manufacturing, distribution, QSR, or logistics environments is relevant.