Business Analyst

About the role

Rates.ca Group Ltd. is expanding and is hiring a meticulous, driven Business Analyst for its Product team in Toronto. This role reports to the Director, Innovation and Digital Services and supports the insurance product group, which includes full-stack developers, quality assurance analysts, and product managers, in delivering strong digital insurance experiences.

The right candidate will be experienced in working with stakeholders across multiple teams to gather, shape, and manage product requirements from start to finish.

What you will do

• Work with stakeholders to uncover, interpret, document, and confirm business needs.
• Partner with the product team to define project boundaries, align work with the product vision, and help set backlog priorities.
• Apply different requirements-gathering techniques to capture all necessary details for each initiative.
• Set the scope and key parameters of requirements analysis for each project, including impact, success measures, and outcome criteria.
• Use the current requirement-gathering workflow and suggest refinements where appropriate.
• Support QA and UAT activities for delivered solutions to verify that features are working as intended and are well optimized.
• Review requirements for clarity, completeness, consistency, feasibility, and alignment with standards.
• Prepare precise requirement documents using standard templates, translating high-level ideas into functional requirements that are easy for the wider team to understand.
• Build process maps, specifications, diagrams, and charts to guide the scrum team.
• Monitor requirement progress throughout the project lifecycle and update or adjust them as needed.
• Share requirement changes, improvements, and updates with the scrum team, sponsors, and other stakeholders through verbal and written communication.
• Keep product documentation current with as-is specifications so the team can reference it when needed.

What we are looking for

You should be an independent thinker who can make sound decisions and act on them confidently. Strong listening, communication, and interpersonal skills are important, along with a sharp eye for detail. The role also calls for strong analytical, mathematical, and problem-solving ability, plus the discipline to stay self-motivated and organized in a fast-moving environment.

Experience using SQL is an advantage. You should be comfortable prioritizing work under pressure, collaborating in a team setting, and using project management practices and tools to plan, organize, and coordinate resources effectively.

Experience and education

A college diploma or university degree in business administration, finance, or information systems is required. Candidates should bring at least 5 years of professional experience, with preference for those who have worked in the P&C insurance industry. Prior hands-on experience in business and technical requirements analysis, elicitation, modeling, verification, and methodology development is also expected.

Perks and workplace culture

Employees receive their birthday off, hybrid flexibility with two in-office days each week on Tuesday and Thursday, and 4 weeks per year in the Work from Anywhere program. Other benefits include fully employer-paid coverage, RRSP matching, annual holiday celebrations, free lunches, paid volunteer opportunities, an employee satisfaction survey, free access to LinkedIn Learning, and use of the lounge and games room with ping-pong, pool, foosball, and more.

Equal opportunity and accommodation

Rates.ca Group Ltd. and its subsidiaries are committed to equal opportunity and do not discriminate based on race, color, religion, age, gender, gender expression, national origin, veteran status, disability, sexual orientation, or other protected categories. The company is dedicated to maintaining a diverse, inclusive, and accessible workplace where people feel respected, valued, and heard.

Reasonable accommodation is available for candidates and employees with physical or mental disabilities. If you need accommodation during the job search, application, or hiring process, you may contact the company at work@rates.ca.