Business Analyst (LOS-SME)

About Aditya Birla Capital

Aditya Birla Capital Limited is the financial services holding company of the Aditya Birla Group. Through its subsidiaries and joint ventures, the organization supports customers across protection, investing, and financing needs throughout different life stages. The group has a nationwide footprint backed by more than 38,000 employees, over 1,300 branches, more than 2,00,000 agents and channel partners, and multiple banking partners.

Aditya Birla Finance Limited, a subsidiary of Aditya Birla Capital Limited, is a diversified non-banking financial services company in India. Its offerings span personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets, and loan syndication.

Role Summary

This position is for a Business Analyst within the Information Technology department in Thane, Maharashtra. The role focuses on ownership of LOS and LMS applications used in retail lending, managing integrations, supporting agile delivery, coordinating with vendors and business teams, and ensuring that technical solutions meet business and design requirements.

Ideal Mindset

The company looks for people who align with its values of speed, passion, integrity, seamlessness, and commitment. The ideal candidate should be comfortable taking ownership, building strong working relationships, and driving outcomes in challenging environments.

Key Responsibilities

• Take full ownership of LOS and LMS applications, including change management for retail lending systems.
• Maintain and publish APIs and web services used for internal and external integrations.
• Share regular updates on milestones, dependencies, risks, issues, and delivery progress with leadership.
• Work with business teams to translate needs into technical requirements for LOS and LMS integrations.
• Guide vendor-led development using agile practices and incorporate input from users, developers, business stakeholders, and other partners.
• Support partner teams during development and UAT, resolve queries, and help ensure timely go-live.
• Contribute to agile implementation work while meeting schedules and technical specifications.
• Use working knowledge of secured and unsecured business lines and be familiar with products such as CFG, CMG, INFRA, Large Corporate, SCF, LCMM, and corporate loans.
• Review market conditions and new trends to recommend improvements in products, services, and technology footprint.
• Document business needs and convert them into suitable technology solutions.
• Lead and review business case development, including financial impact, risks, and strategic fit.
• Identify technology opportunities and apply learnings from other industries through proof-of-concept exploration.
• Keep customer needs central by updating segmentation approaches, allocating resources to emerging segments, and encouraging service orientation.
• Strengthen collaboration across teams and external stakeholders to resolve issues in the organization’s interest.
• Contribute to IT strategy and run feasibility studies for proposed solutions.
• Manage demand from business stakeholders and identify gaps between existing services and business needs.
• Participate in partner and supplier selection, define evaluation criteria, and manage performance against SLAs.
• Set up standard processes and procedures, identify blockers, and prioritize sprint work to meet deadlines.
• Support agile delivery by reviewing tasks, improving processes, and maintaining quality and accuracy.
• Handle product design and development activities, testing policies, product releases, progress tracking, and risk mitigation.
• Gather, analyze, and validate requirements across user groups, resolve conflicts, and ensure sign-off from operations, treasury, and finance.
• Prepare solution designs that align functional needs with architecture and technical feasibility.
• Manage JIRA sprints and change requests for the TRM module.
• Support incident and problem management by documenting issues, coordinating fixes, and helping prevent recurrence.
• Track service levels, measure improvements, identify SLA outliers, and generate actionable insights.
• Assist with budgeting, forecasting, reporting, contract management, audits, disaster recovery checks, health checks, and business continuity processes.
• Prepare detailed project reports covering completed, planned, and blocked work along with KPIs and delivery status.
• Develop project plans, monitor progress, and ensure quality and timeliness across all assignments.

Requirements

• Bachelor’s or master’s degree is required.
• Background in collection for mid-market or corporate segments is expected.
• Bachelor’s degree in Accounting, Finance, Information Technology, or a related discipline is preferred.
• SAP FI certification is an added advantage.
• Strong working knowledge of SAP FI modules and configurations is needed.
• Experience with SAP S/4HANA is preferred.
• Strong analytical and problem-solving ability is essential.
• Good communication and interpersonal skills are required.
• Ability to work independently as well as collaboratively is important.
• Strong organization and time management are necessary.

Additional Information

This role is based in Thane, Maharashtra and falls under the Information Technology department. The job is full time and onsite. The listing includes no stated salary, stipend, duration, start date, or application deadline. The company also mentions support for audits, disaster recovery, health checks, and business continuity planning as part of the role.

Equal Opportunity Statement

Aditya Birla Capital states that it provides equal employment opportunity and does not permit discrimination or harassment on the basis of protected characteristics.