Business Analyst III

Department overview

The Colorado Department of Revenue (CDOR) works to be a dependable resource for every Coloradan by helping people navigate government services so they can succeed. Its work is guided by five core values: service, teamwork, accountability, integrity, and respect. The department’s broader goal is to support businesses and individuals through strong customer service, innovation, and collaboration. CDOR also emphasizes diversity, inclusion, and equitable practices across its workplace.

Benefits for permanent employees

• PERA retirement coverage, including the Defined Benefit Plan, Defined Contribution Plan, and access to 401(k) and 457 plans
• Medical, dental, and vision insurance
• Automatic short-term disability coverage, with optional long-term disability coverage
• Life insurance and accidental death and dismemberment coverage
• Flexible spending accounts
• Job protection under FMLA and access to Colorado paid family and medical leave
• 11 paid holidays each year, plus accrued annual leave and sick leave
• Discounts on products and services through the State of Colorado work-life discount program

Role summary

CDOR is hiring a Business Analyst III for the Innovation, Strategy, and Delivery Division within the Application Management Team. This position acts as a key connection point between business units, vendor development teams, and Office of Information Technology developers to help design, implement, and support systems that meet stakeholder needs. The role is performed remotely and involves using standard processes and Agile methods to analyze requirements, document workflows, support testing, and review system problems.

Key responsibilities

• Lead requirement discovery through interviews, workshops, open discussions, brainstorming, and prototyping.
• Convert business needs into technical requirements that developers can build from.
• Track scope carefully, communicate requirement changes, and help prevent scope creep.
• Apply Agile practices during requirement gathering, development, and iterative delivery.
• Build stakeholder lists, project plans, and management plans, then monitor deliverables and timelines.
• Support quality assurance by helping design test plans and test cases from user and functional requirements.
• Prepare and run unit, user acceptance, and regression testing based on acceptance criteria.
• Investigate system issues and distinguish between true defects and training-related problems.
• Serve as a liaison for business partners, leadership, and external vendors to improve transparency and coordination.
• Create reports, schedules, visuals, and progress updates for managers and stakeholders.

Minimum qualifications

This position is open only to residents of Colorado at the time the application is submitted.

Experience-only path: Applicants need six years of progressive professional experience in business analysis or closely related work. Within that experience, at least one year must involve the Colorado DRIVES application in one of these settings: state or county position, technical or telephone support, or state/county trainer.

Education and experience path: A bachelor’s degree from an accredited institution in business administration, public administration, computer science, information systems, or a related field is required, along with two years of progressive professional business analysis or directly related experience. At least one of those two years must involve the Colorado DRIVES application in one of the same qualifying contexts listed above.

Substitution rule: Additional relevant experience may replace the degree requirement on a year-for-year basis.

Preferred background

• More experience with Colorado DRIVES, including system use, technical support, or training support
• Experience in state or county environments, especially motor vehicle or driver services work
• Strong background in requirements gathering for software development
• Experience refining Agile user stories, including splitting stories when needed
• Ability to negotiate features, timelines, and scope
• Comfort leading large meetings with diverse stakeholder groups
• Experience testing enterprise applications
• Experience training users on enterprise applications
• Ability to manage bugs and track defects
• Experience documenting current-state and future-state business processes
• Strong vendor, team, and stakeholder relationship management skills
• Experience supporting strategic projects with tight timelines and budgets
• Knowledge of Colorado statutes, rules, and laws and how they affect software requirements
• Agile, Scrum, or Business Analyst certification

Conditions of employment

Employees in this role are considered to hold a position of public trust and must consistently demonstrate honesty, integrity, and sound judgment.

As a condition of employment, all CDOR personnel must file required Colorado individual income tax returns and remain compliant with tax obligations. Final candidates must also pass a background investigation and reference check before appointment. Some positions may require additional scheduled background screening based on duties.

If a worker is expected to drive a state-owned vehicle, they must maintain a valid driver’s license and a safe driving record. Motor vehicle records will be reviewed for employees who are assigned a state fleet vehicle, required to drive as part of the job, or use a state fleet vehicle as a pool vehicle.

Application and screening notes

Only the work experience and job duties sections of the online application will be reviewed to determine minimum qualification eligibility. Applications must be complete and submitted before the closing date to be considered.

Applicants must meet the minimum qualifications to move forward in the hiring process. Do not replace job details with phrases such as “see resume” or “see attached.” A resume or cover letter cannot substitute for the official State of Colorado online application. Part-time experience will be prorated. Recommended attachments include a resume and cover letter. Employment history should be listed from the most recent position backward, including part-time, temporary, and volunteer roles, with each separate period of employment entered individually. All information must be accurate, including dates, because falsified details can lead to disqualification or removal after hire.

The eligible list created from this posting may be used to fill more vacancies.

Email communication

All selection-related communication will be sent by email. Applicants should configure their inbox to accept messages from state.co.us and info@governmentjobs.com, and should also check junk or spam folders regularly.

Appeal rights

If an applicant is removed from consideration or from an employment list, they may request a review by the State Personnel Director. A written appeal must be submitted using the official form and delivered to the State Personnel Board by email within ten calendar days of receiving notice or acknowledgement of the department’s action. Additional information is available in the Colorado Code of Regulations, Chapter 8, Resolution of Appeals and Disputes.

Equal opportunity and accommodation

The State of Colorado is committed to equitable, inclusive, and non-discriminatory hiring practices. Qualified applicants are considered without regard to protected characteristics under applicable law. The Department of Revenue also supports full inclusion and will provide reasonable accommodation for qualified individuals with disabilities during the application, interview, testing, selection, and essential job function stages.

Additional information

This role is posted for the Colorado Department of Revenue in Colorado, United States. The original notice does not specify salary, stipend, number of openings, application deadline, start date, or internship duration.