Job description

Role Overview

This role is for a seasoned Business Analyst who can shape requirements, design processes, and ensure proposed solutions align with business goals across technology-led initiatives. You will partner with business users and technical teams to convert needs into practical requirements and help deliver outcomes in an Agile delivery setting.

Key Responsibilities

Gather, assess, validate, and document requirements, including BRDs, user stories, use cases, and process maps.
Run stakeholder workshops to review current processes, uncover pain points, and define the preferred future state.
Analyze the gaps between existing systems and processes and the planned solution.
Convert business needs into clear functional and technical specifications.
Model end-to-end business workflows and customer journeys and connect them to the supporting technology.
Create PoC and demo scenarios for product and solution evaluation.
Own and improve the backlog through prioritization, user story writing, and acceptance criteria definition.
Take part in Agile rituals such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Keep the Project Manager informed with regular updates on progress, risks, dependencies, and blockers.
Spot opportunities to improve processes, increase automation, lower costs, and raise operational efficiency.
Assist with solution testing, UAT, and change management activities when needed.

Required Experience and Skills

Demonstrated background as a Business Analyst in Agile delivery teams.
Practical experience using Jira and/or Azure DevOps.
Strong capability in writing user stories, managing backlogs, and defining acceptance criteria.
Experience creating process maps, workflow models, and journey maps in tools such as Figma, Visio, or similar.
Good grasp of SDLC, requirements engineering, and systems analysis.
Ability to assess technical needs, system limitations, integrations, and solution fit.
Strong analytical thinking and problem-solving ability, including root cause analysis.
Comfortable working independently, balancing priorities, and delivering in a fast-moving environment.
Excellent communication and stakeholder engagement skills across technical and non-technical audiences.
Experience in operational technology environments is highly valued, especially in policing, emergency services, or public sector settings.

Desirable Skills

Previous work in government or other public sector environments.
Exposure to security, identity, and access management frameworks.
Understanding of business process improvement methods and change management practices.
Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile credentials are a plus.

Additional Information

Only candidates with unrestricted working rights can be considered, as sponsorship is not offered.
Because of the number of applications expected, only shortlisted candidates will be contacted.