Benefits Officer

Role overview

Nottinghamshire County Council is recruiting multiple Benefits Officers for its Countywide Benefits Team, part of Adult Social Care and Health. The team’s purpose is to help residents improve financial resilience, access the support they are entitled to, and live independently wherever possible.

In this position, you will support people in understanding their benefits, increasing household income, and getting guidance through a complex welfare system. The work is based at County Hall, West Bridgford, with a hybrid working arrangement.

Key responsibilities

• Deliver specialist benefits guidance, mainly over the phone, to residents.
• Help clients identify entitlements and complete better-off assessments.
• Support benefit appeals and contribute to training for colleagues and partner organisations.
• Work alongside wider teams, including Adult Care Financial Services.
• Represent the service at events and help build effective partnerships that improve delivery.

What you need to bring

• Demonstrable background in providing expert benefits advice.
• Current, practical knowledge of the benefits system.
• Awareness of Adult Social Care and Health, including financial assessments for care charges.
• Strong numeracy ability and confidence using IT systems and applications.
• Clear written and verbal communication skills.
• A full driving licence and access to a vehicle for travel.

Personal qualities we are looking for

• Good planning and organisational skills to manage your workload.
• A proactive, solution-focused approach to decisions and problem-solving.
• Careful attention to detail and a focus on accuracy.
• A respectful, fair, and dignified approach in all interactions.
• The ability to collaborate well with colleagues and external partners.

Working arrangements and contract details

This is a fixed-term, full-time post for 24 months, working 37 hours per week. The role is based at County Hall, West Bridgford, NG2 7QP, with hybrid working available. Competency framework level: Tier 7b. Interview date: 15 July 2026. Closing date: 05 July 2026 at 23:55.

Pay and benefits

The salary for this role is £30,024 to £33,699 per annum. Nottinghamshire County Council offers a supportive, inclusive working environment, ongoing learning and development, flexible working options, generous annual leave, a pension scheme, and coaching and supervision to help you succeed.

Additional information

This opportunity is open as a secondment for current Nottinghamshire County Council employees, subject to line manager approval before applying. The appointment will be subject to a Disclosure and Barring Service check. The Council is recognised as a Disability Confident Leader Organisation and supports applicants with disabilities who meet the minimum criteria to request an interview. A job share arrangement is available for all full-time posts, unless stated otherwise. The Council is committed to safeguarding children, young people, and vulnerable adults, and expects all staff to share this commitment and undergo appropriate checks. Applications are encouraged from people of all backgrounds, regardless of gender, marital status, disability, race, religion or belief, pregnancy and maternity, age, or sexual orientation. For an informal discussion, contact Layla Brailsford on 01158042566 or by email at Layla.brailsford@nottscc.gov.uk.