Beauty Advisor

Role overview

This role is focused on representing the brand on the shop floor and driving store sales through strong customer service and a polished retail experience.

The position also includes routine store operations such as upkeep, visual merchandising support, and other tasks assigned by the store manager or assistant store manager.

Core responsibilities

• Use product knowledge across cosmetics and accessories to support customer needs.
• Deliver confident make-up selling and recommend products that suit each customer.
• Identify what shoppers are looking for and provide service that feels attentive and helpful.
• Maintain the brand’s image by staying informed about products and helping reduce stock loss.
• Keep merchandise arranged according to display standards so it looks attractive and easy to shop.
• Stay alert to store security requirements and avoid lapses in vigilance.
• Maintain a clean, well-organized store environment at all times.
• Work at the POS and billing counter when required.
• Welcome customers warmly and guide them toward suitable products.
• Always maintain a neat, presentable, and well-groomed appearance.
• Count cash at the start and end of shifts and manage payment handling accurately.
• Accept payments through cash, cards, vouchers, and automated debit methods.
• Issue receipts, refunds, and change correctly and without error.
• Help convert casual browsers into paying customers.
• Promote the Club Apparel Loyalty Program to encourage repeat purchases.
• Be willing to work longer hours during sales periods and festivals.
• Track inventory coming in and going out, and keep records up to date.
• Stay aware of the different group brands to support cross-selling and suggestive selling.

Working expectations

The role requires active retail floor presence, customer interaction, cash handling, and flexibility during busy promotional periods.