Associate Corporate Customer Service (Qatarization)

About QNB Group

QNB Group was founded in 1964 as Qatar’s first commercial bank owned by Qatari interests. Since then, it has expanded into the largest banking group across the Middle East and Africa region. Through subsidiaries and associate companies, the group operates in more than 31 countries across three continents and offers a broad portfolio of modern financial products and services.

The organisation employs over 28,000 people, serves up to 20 million customers, and operates through 1,000 branches and service locations supported by an ATM network of 4,300 machines. QNB has also maintained strong credit ratings from major agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). In addition, it has received recognition from leading international financial publications and is ranked as the most valuable banking brand in the Middle East and Africa by Brand Finance Magazine. The group also supports community initiatives and sponsors a range of social, educational, and sporting activities.

Role Summary

This position is responsible for delivering efficient, courteous, and high-quality service to banking customers. The role involves handling queries, providing product and procedure information, guiding customers through banking processes, and actively promoting the group’s products and services to grow customer relationships and business volumes.

Key Responsibilities

• Promote the bank’s products and services in a proactive way to support sales growth, profitability, and target achievement.
• Keep performance measures and branch service KPIs in focus and apply best practices in customer service delivery.
• Support efficiency and cost awareness by reducing waste and improving productivity.
• Work within the authority delegated to the role and follow internal guidelines.
• Strengthen the bank’s reputation by delivering customer-focused service and aiming to exceed expectations.
• Respond to and resolve branch customer queries within the required turnaround time to maintain satisfaction.
• Identify cross-selling opportunities and use the existing customer base to encourage retention and higher profitability.
• Assist customers with product enquiries and help them find suitable solutions to their requests.
• Coordinate with internal teams in line with service agreements to improve turnaround times.
• Build productive working relationships with related departments to support organisational goals.
• Provide accurate and timely information to auditors, compliance teams, financial control, and risk functions when needed.
• Serve as an initial contact point for customers, especially new clients, and explain the bank’s products and services.
• Carry out customer-related tasks such as account-opening postings, customer record updates, and issuance of balance or no-liability certificates.
• Help customers complete forms and applications for services such as accounts, ATM cards, credit cards, chequebooks, and standing orders.
• Coordinate with tellers and branch operations staff as needed to ensure smooth and friendly service.
• Receive loan applications, prepare related loan agreements, process Foreign Bills for Collection requests, review dormant accounts, and verify customer signatures.
• Step into teller or branch operations duties during busy periods or whenever required.
• Escalate unresolved transaction-related issues to the Manager, Customer Services.
• Monitor service standards in branches and suggest practical improvements to service delivery.
• Ensure compliance with internal service quality standards and audit requirements.
• Maintain working knowledge of branch customer service practices and continue building professional capability.
• Take initiative to identify personal development areas and participate in learning and development activities.
• Stay up to date with changes and developments in the professional field.

Education and Experience

Applicants should hold either a college diploma or a bachelor’s degree in a relevant discipline. No prior work experience is required.

Documents Required

• Resume/CV
• Passport
• QID
• Education certificate
• Birth certificate

Additional Information

This role is designated for Qatarization. The employer has not specified salary, perks, or vacancy count in the source information.