Assistant Spa Manager

About the Property

Sofitel Dubai The Palm is a refined five-star beachfront resort located on the East Crescent of Palm Jumeirah in Dubai. Surrounded by tropical landscaping and set along the Arabian Gulf, the property offers a calm, resort-style escape while remaining close to the city’s lively core. Its design blends French-inspired elegance with a luxury hospitality experience built around the idea of “Where life lives.” The resort features 360 modern rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, a fitness centre, a kids club, and a wide choice of dining venues including 7 restaurants, 5 bars, and lounges.

Role Overview

The Assistant Spa Manager will help lead the spa’s front-of-house and guest service operations, ensuring that daily activity runs smoothly and that service quality remains consistently high. This role supports the Spa Manager in upholding brand standards, managing the team, and driving both guest satisfaction and business performance.

Core Duties

• Take charge of everyday spa reception and guest-facing operations to keep service seamless and efficient.
• Help implement standard operating procedures and ensure brand expectations are followed across all spa areas.
• Lead and coordinate the spa reception and guest service teams to maintain professionalism and consistency.
• Track appointment flow and scheduling to improve booking efficiency and revenue yield.
• Carry out routine operational inspections covering cleanliness, safety, and overall presentation.
• Step in as Manager on Duty whenever the Spa Manager is unavailable and the business requires it.
• Deliver exceptional service throughout the guest journey, with special attention to VIP and returning guests.
• Address guest feedback, concerns, and complaints promptly and courteously.
• Welcome VIP guests and provide spa tours when needed.
• Monitor satisfaction levels and ensure service remains personal and memorable.
• Encourage upselling, product retailing, and rebooking to improve experience and generate additional revenue.
• Support the team in achieving sales targets, budgets, and forecasting goals.
• Review daily and weekly performance reports with spa leadership and help act on the findings.
• Assist in executing retail and other revenue-focused initiatives.
• Support labour planning and payroll control based on operational demand.
• Contribute to promotions and other business development efforts.
• Help train, coach, and guide front-of-house staff to align with brand standards.
• Support team growth through feedback, development, and continuous improvement.
• Participate in or help lead team meetings and training sessions.
• Ensure the team follows safety procedures and spa operating protocols.
• Maintain compliance with SOPs, hygiene rules, and safety requirements.
• Protect the confidentiality of guest and employee information.
• Consistently represent luxury service standards and the brand’s expectations.

Candidate Profile

The ideal candidate holds a Degree or Diploma in Hospitality Management, Spa Management, Tourism, or a related discipline. They should bring 2–3 years of experience in a luxury spa setting, ideally with exposure to supervisory or assistant managerial responsibilities. Strong knowledge of spa front office operations, guest service standards, scheduling, yield management, and retail or revenue-driven environments is important. Experience with spa reservation platforms and basic PMS/POS systems is also required. The role calls for excellent communication and interpersonal skills, solid leadership and coaching ability, strong organisation, multitasking capability, and a polished professional appearance. The candidate should be comfortable resolving guest issues effectively and be flexible to work shifts, weekends, and holidays as operational needs demand.

Additional Expectations

The role requires a high level of discretion, attention to detail, and the ability to remain calm and effective in a fast-paced luxury hospitality environment.