Assistant Reservations Manager
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Degree in hospitality
- Eligibility
- Candidates with a hospitality degree and relevant hotel reservations experience can apply. The role is suitable for professionals who are strong in communication, customer service, negotiation, and hotel operations.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
City Centre Rotana Doha is looking for a driven, guest-oriented revenue professional who can help deliver outstanding customer service and practical solutions for guests. This role supports smooth reservation handling and contributes to a professional image when dealing with clients on all booking-related matters.
This position is located in Doha, Qatar, at City Centre Rotana Doha.
Key Responsibilities
- Keep reservation administration processes aligned with the hotel’s and company’s required standards.
- Build and maintain a close working relationship with group leaders throughout the group booking process, and coordinate all final arrangements with them.
- Stay fully informed about current room rates and promotional offers, and actively look for opportunities to upsell and cross-sell.
- Apply the hotel’s credit policy correctly when handling group reservations.
- Support the hotel’s sales efforts and help identify opportunities to increase revenue.
- Understand guest requirements in advance and make sure billing and credit instructions are clearly recorded and backed up.
- Confirm all reservations and related requests within 24 hours.
Education and Experience
The ideal candidate should hold a degree in hospitality and have prior experience working in a hotel reservations department. Strong written and spoken English is required, along with solid interpersonal and negotiation abilities. Computer skills are necessary, and hands-on experience with Opera is strongly preferred.
Personal Attributes and Competencies
The right person will be service-focused, proactive, energetic, and confident in dealing with guests and colleagues. A professional appearance, strong influence at different operational levels, self-motivation, and a structured, goal-driven approach are important for success in this role.
Additional Competencies
- Knowledge of hotel operations
- Ability to work effectively in a team
- Business planning capability
- Experience in supervising people
- Respect for individual differences
- Ability to oversee operations
- Clear and effective communication
- Adaptability
- Strong customer orientation
- Focus on achieving results