Assistant Manager - Service Delivery & Management

About the Company

Tata Communications focuses on enabling the next generation of connected experiences through intelligent, cloud-led and secure communications. Its portfolio spans cloud, mobility, IoT, collaboration, security, media services and network services, with the goal of shaping a more connected digital world.

Role Overview

This position is responsible for overseeing customer project deliveries across areas such as network, SDWAN, cloud and security, unified collaboration, mobility, IoT, and related domains. The role calls for planning workstreams, coordinating with multiple stakeholders, and tracking execution so that schedules and budgets are met. It is a hands-on operational role where delivery outcomes directly affect business results.

Qualifications and Experience

The role requires a bachelor’s degree in engineering or an equivalent qualification, along with 4 to 7 years of experience in program management or a closely related field.

Skills and Knowledge Needed

The ideal candidate should be comfortable with reporting, proposal preparation, and budget planning, and should have a solid grasp of programme and project management practices. Experience in risk evaluation, time management, and troubleshooting network, equipment, and system issues is important. The role also expects capability management, practical understanding of IT and networking environments, infrastructure, and emerging technologies.

Key Responsibilities

• Oversee project start-up, scheduling, monitoring, reporting, and execution using approved templates and agreed scope.
• Review customer needs, service feasibility, and operational considerations with the engineering team, and assess the internal technical ability to deliver the solution.
• Create detailed project plans and timelines, then track progress against defined performance measures.
• Assist in managing project budgets and help ensure delivery stays within financial limits.
• Spot potential project risks and issues early, then put mitigation plans in place.
• Hold regular discussions with customers, stakeholders, and vendors to review open items and action points.
• Identify improvement opportunities and lead initiatives that address customer concerns related to order delivery.
• Plan integrations with existing platforms and processes, including selecting technology and outsourcing partners for product or service rollout.
• Guide technical deployment planning and execution, such as operating system installation and network setup, while monitoring implementation outcomes.
• Ensure projects are delivered on schedule, within budget, and to customer satisfaction.
• Promote ongoing improvements in project management approaches and methods.
• Respond to customer queries promptly and professionally.

Additional Information

This is a full-time, onsite role based in Bengaluru, Karnataka, India. No salary, stipend, notice period, start date, or vacancy count was specified in the source.