Assistant Manager - People and Change

Role overview

This position sits within people and change consulting, with a strong focus on organization design and workforce planning. The role supports client engagements from analysis through to delivery, helping produce clear, practical outputs for senior stakeholders.

Key responsibilities

• Help deliver organization design and workforce planning workstreams end to end, keeping outputs aligned with quality expectations, timelines, and client needs.
• Carry out organization diagnostics, including spans and layers reviews, role and responsibility assessments, operating model inputs, and efficiency opportunity identification.
• Create organization design materials such as design principles, structure alternatives, role profiles, and governance or decision-rights frameworks such as RACI models.
• Develop and maintain workforce planning models covering demand, supply, capacity, capability, and scenario analysis, then turn findings into practical recommendations.
• Organize and support client workshops and interviews, then consolidate the outcomes into clear problem statements and suggested actions.
• Assist with implementation planning, roadmaps, and workforce transition plans, including tracking risks, issues, and mitigation steps.
• Prepare polished executive-level reports, dashboards, and presentations with strong narrative flow and close attention to accuracy.
• Manage day-to-day coordination for assigned workstreams, including planning, progress monitoring, and status updates.
• Guide junior colleagues by reviewing their work, giving constructive feedback, and contributing to team capability building.
• Support business development activities such as research, proposal writing, case study and credential development, and presentation preparation.
• Contribute to improving methods, tools, and intellectual capital related to organization design and workforce planning.

Experience and professional requirements

• At least 4 years of relevant consulting experience, including a minimum of 3 years specializing in organization design and/or workforce planning and analytics.
• Big 4 consulting background is required, along with proven experience delivering client-facing work and producing executive-level outputs.
• Hands-on experience with organizational diagnostics such as spans and layers, role clarity, governance, and target operating structure design.
• Experience creating workforce planning models and scenarios using both quantitative and qualitative inputs, with the ability to explain what the data means.
• Strong project management skills, including workplan control, milestone tracking, RAID management, and cross-stakeholder coordination.
• Excellent interpersonal skills and the ability to work effectively with a wide range of internal and external stakeholders.
• Strong analytical thinking, problem-solving ability, and a high standard of accuracy and quality control.
• Self-driven, resilient, and able to adapt quickly in demanding and changing client settings.

Education and certifications

• Bachelor’s degree in Human Resources, Psychology, Business Management, Engineering, or a related field.
• Professional certifications are considered an advantage, especially in organization design, workforce analytics, project management, or change management.

Technical competencies

• Organization design and operating model analysis, including spans and layers, role clarity, and governance.
• Workforce planning and analytics, including demand and capacity planning, scenario modeling, and capability mapping.
• Data analysis and interpretation using both numerical and qualitative information.
• Structured consulting methods and problem-solving frameworks.
• Project management, including work planning, RAID tracking, and stakeholder coordination.
• Presentation building and report writing with strong storylining for executive audiences.
• Advanced use of MS Excel, PowerPoint, and Word; familiarity with analytics tools is beneficial.