Assistant Manager - Front Desk

Role Overview

This is an entry-level management role within the front office team. The position focuses on helping lead the daily shift, coordinating front desk-related functions, and making sure guest service standards, employee satisfaction, and budget targets are supported. The job also includes financial and administrative support work.

Work Location and Schedule

The role is based in New Delhi, Delhi, India, at Asset Area 13 - Hospitality District, New Delhi, Delhi, India, 110037. The schedule is full time. The position is not remote.

Front Office Coverage

The scope of the role covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations.

Education and Experience

Applicants should meet one of the following profiles: a high school diploma or GED plus 2 years of experience in guest services, front desk, or a similar professional area; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with no prior work experience required.

What You Will Do

You will help run daily front desk activities, support team members, and step in for the Front Office or Front Desk Manager when needed. The role also involves handling service issues, monitoring performance against goals, and supporting customer recognition and repeat guest programs.

Leadership and Team Support

The position requires strong communication and people-management skills to guide, influence, and motivate staff. You will help build trust and cooperation within the team, set an example through your own conduct, coach employees, answer questions, address concerns, and communicate performance expectations clearly.

Operational and Financial Focus

You will oversee day-to-day operations to make sure service quality and standards are maintained. The role includes planning work, prioritizing tasks, resolving complaints and disputes, supporting staffing decisions, training staff on credit policies, and helping maximize room revenue and property occupancy through same-day selling practices. The impact of front desk operations on overall property financial goals is an important part of the job.

Customer Service Expectations

The role calls for service that goes beyond basic expectations to support guest satisfaction and retention. You will help employees understand guest needs, provide coaching where needed, handle guest complaints with escalation when appropriate, gather guest feedback, and encourage excellent service within defined guidelines.

Projects, Policies, and Guest Recognition

You will assist in applying customer recognition and service programs, review guest feedback and comment cards, make sure employees have the required uniforms and supplies, and support the use of guest information systems to improve repeat-guest recognition and problem resolution.

People Development and HR Support

The role includes identifying training needs, mentoring team members, setting and monitoring performance standards, giving feedback based on observed service behavior, participating in employee recognition efforts, conducting training when needed, and contributing to performance appraisals.

Additional Duties

You may also need to share information with supervisors, peers, and subordinates by phone, email, written communication, or in person; analyze information to select the best solution; provide timely updates to leadership; carry out all front desk duties as required; understand Bell Staff, Switchboard, and Concierge/Guest Services functions; and comply with loss prevention policies and procedures.

Equal Opportunity Statement

The employer states that it is an equal opportunity organization and welcomes people from all backgrounds. Hiring and workplace access are based on merit and do not discriminate on protected grounds, including disability, veteran status, or any other category protected by applicable law.

About the Employer

Marriott Hotels focuses on delivering thoughtful, forward-looking hospitality while maintaining a familiar guest experience worldwide. JW Marriott is part of the luxury portfolio and emphasizes associate well-being, development, recognition, and a strong sense of community. The brand highlights training, growth, and a culture built on genuine service.