Assistant Front Office Manager

About the property

Rosewood Kauri Cliffs is a coastal retreat in Northland, New Zealand, set among native forest and three private beaches. The property is part of the Rosewood Hotels & Resorts portfolio and is centered on relationship-driven hospitality, where creating meaningful guest experiences is a core part of the culture.

The organization is looking for people who want to contribute, grow, and make a lasting impact while being part of a purpose-led team built around genuine connection and memorable service.

Role overview

This is a full-time, permanent position reporting to the Front Office Manager. The Assistant Front Office Manager is expected to lead the Front Office Agents, support a positive team environment, and help deliver consistently high guest satisfaction.

Key duties

• Step in to manage the day-to-day running of the Front Office when the Front Office Manager is unavailable.
• Work alongside the Front Office Manager on hiring, coaching, mentoring, and developing the front office team.
• Welcome guests, assist with their needs, and help create a stay that feels distinctive and memorable.
• Coordinate with the accounts team on invoices and payment-related matters.
• Keep all other departments informed about bookings, reservation updates, and guest-specific requirements.

Candidate profile

The ideal applicant is professionally presented, highly motivated, and able to communicate clearly both in person and in writing. A strong guest-first mindset is essential, along with the confidence to do more than expected to create a premium luxury experience.

This position is not a standard front office role; it calls for energy, precision, and excellent cross-functional communication.

Required experience and capabilities

• At least 2 years of experience in a comparable role, ideally within a luxury hotel or resort environment.
• Strong working knowledge of Opera Cloud or a similar hospitality management system.
• Experience handling guest itineraries and resolving complaints.
• Excellent communication skills to support smooth coordination between departments and a seamless guest journey.
• A friendly, engaging approach with the ability to create pleasant and memorable guest interactions.

What the employer offers

• Competitive pay package.
• Daily staff meals prepared by the culinary team.
• Access to an exclusive staff perks programme.
• Supportive leadership and scope for career growth.
• The opportunity to live and work in one of New Zealand’s most scenic regions.

Values

The role is aligned to the company’s core values: Ownership, Passionate, Transparent, Innovative, and Collaborative.