Assistant Front Office Manager Nights

Role Overview

This role supports the Front Office Manager in running front office operations and leading the team on a day-to-day basis. The position covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk. It focuses on smooth arrivals and departures, strong guest satisfaction, staff supervision, and achieving the department’s financial goals.

Key Duties

• Oversee daily front office activity and ensure service quality, standards, and customer expectations are consistently met.
• Set priorities and organize work plans to achieve operational targets.
• Address guest complaints, disputes, and grievances, and help resolve conflicts effectively.
• Manage staffing levels so service, operational, and financial needs are balanced.
• Maintain regular communication with team members so business goals, expectations, and performance standards are clear.
• Track the impact of front office operations on overall property financial results and work to meet or exceed targets.
• Lead, motivate, and influence staff while demonstrating integrity, sound judgment, and strong leadership by example.
• Build trust and cooperation across the team and maintain open, collaborative working relationships.
• Step into all front office duties when needed, including covering absences and running front desk shifts.
• Deliver customer service that goes beyond expectations and supports guest loyalty and retention.
• Coach team members to better understand guest needs and improve service delivery.
• Monitor service behaviors, provide feedback, and interact with guests to gather input on product and service quality.
• Implement customer recognition and service initiatives and make sure the process is followed.
• Train staff on credit policies and procedures to reduce bad debt and rebate issues.
• Oversee same-day selling activity to improve room revenue and manage occupancy.
• Ensure compliance with policies, standards, and procedures during daily front desk operations.
• Apply property policies consistently and ensure disciplinary documentation follows SOPs and local operating procedures.
• Support hiring, onboarding, development, mentoring, and progressive discipline processes for team members.
• Share timely updates and relevant information with supervisors, peers, and subordinates.
• Analyze information, choose practical solutions, and solve problems effectively.

Candidate Profile

The employer is looking for someone with strong front office leadership ability, solid communication skills, and a service-first mindset. Experience in guest services, front desk operations, or a related hospitality setting is important, along with the ability to supervise staff and handle issues calmly and professionally.

Experience and Education

You can qualify in either of the following ways: a high school diploma or GED plus 2 years of experience in guest services, front desk, or a similar professional area; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with no prior work experience required.

Company and Work Environment

This position is based in Dublin, County Dublin, Ireland at 27 St. Stephen's Green. It is a full-time role and is not remote. The job falls under Rooms & Guest Services Operations and is a management-level position.

Equal Opportunity Statement

The employer is committed to fair hiring and an inclusive workplace. Candidates are considered without discrimination on protected grounds, including disability, veteran status, or any other status protected by law.

Brand Context

The hotel is part of a growing collection of independent four- and five-star properties known for distinctive, memorable stays. The brand emphasizes originality, character, and individually selected guest experiences.